Remote Retail Support & Sales Specialist

Yakult Indonesia Persada Pt; Indonesia; Remote; IDR 82,656,000 - 123,984,000; Part time

Benefits offered by this job

Competitive hourly wage

Flexible part-time schedule

Remote work from home

Training and skill development

Employee discounts on company products

Job summary

Yakult Indonesia Persada Pt seeks a dedicated Retail Sales Associate to provide essential remote support to customers from a home office. This part-time role focuses on product inquiries, order status, and general support with excellent communication to ensure a positive customer experience.

You will handle inquiries via phone, email, and chat, assist with orders and returns, and leverage CRM tools to maintain records while offering product recommendations and upsell opportunities as

Qualifications

• Previous experience in customer service, retail sales, or a similar client-facing role.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in using computers, CRM software, and common office applications.
• Ability to multitask and manage time effectively in a remote work environment.
• Strong problem-solving skills and a customer-centric approach.
• High school diploma or equivalent; some college or relevant certification is a plus.

Responsibilities

• Provide exceptional customer service via phone, email, and chat to address inquiries about retail products and services.
• Assist customers with placing orders, tracking shipments, and processing returns remotely.
• Resolve customer issues and complaints effectively, escalating when necessary.
• Maintain accurate customer records and transaction details in the CRM system.
• Offer product recommendations and upsell/cross-sell opportunities where appropriate.
• Collaborate with internal teams to ensure a seamless customer experience.

Skills

Customer service

Retail sales

Communication

Education

High school diploma

Tools

CRM software

Office apps

Job description

Yakult Indonesia Persada Pt seeks a dedicated Retail Sales Associate to provide essential remote support to customers from a home office. This part-time role focuses on product inquiries, order status, and general support with excellent communication to ensure a positive customer experience.

You will handle inquiries via phone, email, and chat, assist with orders and returns, and leverage CRM tools to maintain records while offering product recommendations and upsell opportunities as