Assistant Sales Staff - Yl Bojonegoro

Yakult Indonesia Persada Pt; Bojonegoro; Remote; IDR 68.880.000 - 96.432.000; Teilzeit

Benefits dieser Stelle

Competitive hourly wage

Flexible part-time schedule

Training and skill development

Employee discounts

Remote team environment

Zusammenfassung

Yakult Indonesia Persada Pt is seeking a dedicated Retail Sales Associate to provide remote customer support from home. This part-time role focuses on helping customers with product inquiries, order status, and general support.

You will handle orders, track shipments, process returns, and offer product recommendations while maintaining CRM records and collaborating with internal teams to ensure a seamless experience.

Strong communication and remote-work discipline are essential for success.

Qualifikationen

• High school diploma or equivalent; some college or relevant certification is a plus.
• Experience in customer service or retail sales in a client-facing role.
• Excellent communication and interpersonal skills.
• Proficiency with computers, CRM software, and office applications.
• Ability to multitask and work remotely.

Aufgaben

• Provide customer service via phone, email, and chat.
• Assist customers with orders, shipments, returns, and exchanges remotely.
• Resolve issues, escalate when necessary.
• Maintain accurate records in the CRM.
• Offer product recommendations and upsell/cross-sell.
• Collaborate with internal teams to ensure a seamless experience.

Kenntnisse

Customer service

Retail sales

CRM software

Communication skills

Multitasking

Ausbildung

High school diploma

Tools

CRM software

Office applications

Jobbeschreibung

Our client is seeking a dedicated and customer-focused Retail Sales Associate to provide essential remote support to their valued clientele. In this flexible, part-time role, you will be the primary point of contact for customers seeking assistance with product inquiries, order status, and general support, all conducted from the comfort of your home office. You will leverage your understanding of retail products and excellent communication skills to resolve issues, process transactions, and ensure a positive customer experience. This position is perfect for individuals looking to utilize their retail expertise in a remote capacity, contributing to customer satisfaction and sales indirectly, while enjoying a flexible work schedule.

Key Responsibilities

• Provide exceptional customer service via phone, email, and chat to address inquiries about retail products and services.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges remotely.
• Resolve customer issues and complaints effectively and efficiently, escalating when necessary.
• Maintain accurate customer records and transaction details in the CRM system.
• Offer product recommendations and upsell/cross-sell opportunities where appropriate.
• Collaborate with internal teams to ensure a seamless customer experience.

Requirements

• Previous experience in customer service , retail sales, or a similar client-facing role.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in using computers, CRM software, and common office applications.
• Ability to multitask and manage time effectively in a remote work environment.
• Strong problem-solving skills and a customer-centric approach.
• High school diploma or equivalent; some college or relevant certification is a plus.

Benefits

• Competitive hourly wage with potential for performance-based incentives.
• Flexible part-time schedule with remote work arrangement.
• Opportunities for training and skill development in customer support.
• Employee discounts on company products.
• A supportive remote team environment.