Remote Reservations Specialist – Villas & Tours

Explera DMC International; Indonesia; Remote; IDR 44,640,000 - 89,280,000; Part time

Job summary

Explera DMC International is hiring Reservations Executives for our Indonesia desk, working remotely from Indonesia. Freshers or candidates with up to 2 years in reservations, hotels or travel can apply; we train you on our booking system, suppliers and processes.

You will request and confirm villas, resorts and hotels, transfers and tours for travellers booked by our partners, and ensure every confirmation is correct before the guest arrives.

Qualifications

• Fresher, or up to 2 years in reservations, hotels, airlines or travel.
• Careful and accurate with details.
• Bahasa Indonesia and good written English.
• Comfortable with email, Excel or Google Sheets.
• Willing to learn and to work some weekends during peak seasons.
• Living in Indonesia and able to work as an independent contractor (invoicing Explera monthly).
• Your own laptop, a reliable internet connection and a quiet place to work.

Responsibilities

• Request, confirm and reconfirm villas, resorts and hotels, transfers, tours and restaurants with suppliers.
• Check names, dates, room types, meal plans and special requests on every confirmation.
• Record every booking and change in our booking system.
• Prepare service vouchers, rooming lists and final itineraries.
• Send partners clear, on-time updates.
• Handle amendments and cancellations within supplier policies.
• Support the operations team on busy days and during peaks.

Skills

Hotel reservations

Booking confirmations

Vouchers

Email communication

Excel

Attention to detail

Education

Graduate or diploma in tourism, hospitality or any discipline

Tools

Google Sheets

Job description

Explera DMC International is hiring Reservations Executives for our Indonesia desk, working remotely from Indonesia. Freshers or candidates with up to 2 years in reservations, hotels or travel can apply; we train you on our booking system, suppliers and processes.

You will request and confirm villas, resorts and hotels, transfers and tours for travellers booked by our partners, and ensure every confirmation is correct before the guest arrives.