Reservation Experience Specialist — Personal, Seamless Bookings

KBA DMC

Denpasar Timur

Hybrid

IDR 66,960,000 - 100,440,000

Full time

8 days ago

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Job summary

Eco Tradi Experience, part of the KBA DMC group, seeks a detail‑oriented Reservation Executive to manage inquiries, coordinate bookings with properties and operations, and ensure a smooth guest experience from inquiry to arrival. You should be fluent in English, customer‑focused, and familiar with hotel reservation systems, OTA channels, and booking platforms.

Join a dedicated team delivering authentic hospitality experiences across Indonesia.

Qualifications

Experience in hospitality or hotel reservations is required.
Strong communication and customer service skills are essential.
Familiarity with hotel reservation systems and OTA channels is expected.

Responsibilities

Handle reservation inquiries and bookings from direct guests and booking channels
Process new reservations, amendments, cancellations, and special requests accurately
Respond to guest inquiries via email, phone, WhatsApp, and other channels
Ensure rates, availability, packages, and reservations are up to date
Coordinate with Front Office, Operations, Housekeeping and other teams
Monitor upcoming arrivals and guest requirements
Maintain accurate guest and reservation records
Assist in managing OTA extranets and online booking channels
Support upselling of rooms, packages, experiences and other services
Provide a professional and personalized reservation experience