Remote Indonesia Operations Executive — Ground & Reservations

Explera DMC International; Indonesia; Remote; IDR 133,920,000 - 223,200,000; Full time

Job summary

Explera DMC is seeking an Operations Executive for our Indonesia desk, working remotely from Indonesia. You will reconfirm villas, resorts and hotels, arrange domestic flights, fast boats, and private transfers with driver-guides, brief guides and drivers, ensuring guests arrive, travel and depart on time.

You will handle FIT travellers, families and groups from India, the Gulf and South-East Asia, often with Indian vegetarian and Jain meal needs, coordinating with partners and logging feedback

Qualifications

• 2+ years in ground operations or reservations in Indonesia
• Strong knowledge of Bali, Lombok, the Gili Islands, Yogyakarta, Mount Bromo and Komodo
• Bahasa Indonesia and good English; Hindi is a plus
• Organised, calm under pressure and quick on the phone

Responsibilities

• Booking files & reconfirmations: receive confirmed files, book and reconfirm villas, resorts, hotels, transfers, tours, guides, restaurants and entrance tickets
• Daily operations: dispatch transfers and guides, track arrivals/departures, handle changes across multiple Indonesian destinations
• Supplier coordination & quality: brief suppliers clearly, follow up confirmations in writing, log incidents and guest feedback
• Costing & closing files: check supplier invoices against confirmed rates and close each file with accounts

Skills

Ground operations

FIT and group handling

Reservations

Vouchers

Transfers and dispatch

Supplier coordination

Excel

Education

Graduate in any discipline; tourism or hospitality qualifications are a plus

Tools

Excel

Job description

Explera DMC is seeking an Operations Executive for our Indonesia desk, working remotely from Indonesia. You will reconfirm villas, resorts and hotels, arrange domestic flights, fast boats, and private transfers with driver-guides, brief guides and drivers, ensuring guests arrive, travel and depart on time.

You will handle FIT travellers, families and groups from India, the Gulf and South-East Asia, often with Indian vegetarian and Jain meal needs, coordinating with partners and logging feedback