Remote Front Office Manager - Guest Experience Lead

Pt Citra Surya Prima; Bengkulu; Remote; IDR 120,000,000 - 240,000,000; Full time

Benefits offered by this job

Remote work arrangement

Competitive salary

Growth opportunities

Job summary

Pt Citra Surya Prima, a hotel management company, seeks a Remote Front Office Manager to oversee front desk operations, guest services, and reservations from a home office. Lead the front office team and implement efficient procedures to ensure a seamless guest experience across properties potentially near Padang, West Sumatra.

The ideal candidate will have strong leadership, superb communication, and a deep understanding of PMS and reservation management, with fluency in English and Bahasa

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• Minimum 5 years in front office operations, with 2 years in supervision/management.
• Proven leadership and service excellence in hospitality.
• Strong knowledge of hotel operations, PMS, and reservations.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to lead remotely and motivate a team.

Responsibilities

• Supervise daily front desk and guest services operations.
• Ensure prompt, professional, and courteous guest service.
• Manage reservations, check-ins/check-outs, and room assignments.
• Train, motivate, and manage front desk staff performance.
• Develop and implement front office policies to improve efficiency.
• Monitor staffing and create effective schedules.
• Handle inquiries, concerns, and complaints with timely resolutions.
• Oversee upselling and cross-selling strategies.
• Maintain high guest satisfaction and online reviews.
• Manage front desk supplies and cash handling procedures.
• Collaborate with other departments for seamless guest experiences.
• Utilize PMS for efficient operations and reporting.
• Prepare daily occupancy, arrivals, departures, and guest feedback reports.

Skills

Front Office Operations

Leadership

PMS Systems

Reservations Management

Communication

Education

Bachelor's degree in Hospitality Management

Tools

PMS Software

Job description

Pt Citra Surya Prima, a hotel management company, seeks a Remote Front Office Manager to oversee front desk operations, guest services, and reservations from a home office. Lead the front office team and implement efficient procedures to ensure a seamless guest experience across properties potentially near Padang, West Sumatra.

The ideal candidate will have strong leadership, superb communication, and a deep understanding of PMS and reservation management, with fluency in English and Bahasa