Front Office Manager: Guest Experience Leader

AYANA Hospitality Group; Jawa Barat; On-site; IDR 111,600,000 - 167,400,000; Full time

Benefits offered by this job

Health Insurance

Dormitory for sharing

Great Environment

Job summary

A leading hospitality company in Indonesia is seeking an experienced Front Office Manager to oversee front desk operations. You will be responsible for managing reception staff, guest inquiries, and ensuring high service standards. The ideal candidate has 2+ years in front office management and a degree in Hospitality Management. This role requires strong leadership and communication skills, along with knowledge of hotel management software. Competitive benefits including health insurance and shared dormitory accommodation are offered.

Qualifications

• Minimum of 2 years of experience in a front office management role in the hospitality industry.
• Strong knowledge of hotel management software.
• Fluency in English, both written and spoken; additional languages are a plus.

Responsibilities

• Be the first point of contact for guests, ensuring a welcoming front desk operation.
• Oversee reception staff and manage guest inquiries and reservations.
• Inspire the team to provide outstanding customer service.

Skills

Outstanding communication and organizational skills

Strong leadership and team management skills

Fluency in English

Knowledge of hotel management software

Education

Bachelor's degree in Hospitality Management or a related field

Tools

OPERA

Job description

A leading hospitality company in Indonesia is seeking an experienced Front Office Manager to oversee front desk operations. You will be responsible for managing reception staff, guest inquiries, and ensuring high service standards. The ideal candidate has 2+ years in front office management and a degree in Hospitality Management. This role requires strong leadership and communication skills, along with knowledge of hotel management software. Competitive benefits including health insurance and shared dormitory accommodation are offered.