Front Office Specialist - Bilingual English/Indonesian

Gayana Advertise; Tegal; A distancia; IDR 200.880.000 - 334.800.000; Jornada completa

Descripción de la vacante

Gayana Advertise is seeking a skilled Remote Front Office Manager to oversee front desk operations, guest services, and reservations from a home office. You will lead remote teams, develop policies, and ensure a seamless guest experience across properties, potentially including locations near Padang, West Sumatra.

The role requires a Bachelor’s in Hospitality Management or related field, 5+ years in front office, and strong English/Indonesian communication.

Formación

• Bachelor's degree in Hospitality Management, Tourism, or a related field preferred.
• Minimum of 5 years in front office operations with at least 2 years in supervisory/management role.
• Proven experience in leading teams and delivering service excellence.
• Strong understanding of hotel operations, PMS systems, and reservation management.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to lead and motivate a remote team.

Responsabilidades

• Supervise and manage the daily operations of the front desk and guest services departments.
• Ensure guests receive prompt, professional, and courteous service.
• Manage reservations, check-ins, check-outs, and room assignments efficiently.
• Train, motivate, and manage the performance of front desk staff.
• Develop and implement front office policies and procedures to enhance efficiency.
• Monitor staffing levels and create effective schedules to meet needs.
• Handle guest inquiries, concerns, and complaints with timely resolutions.
• Oversee upselling and cross-selling strategies.
• Maintain high guest satisfaction and positive online reviews.
• Manage front desk supply inventories and cash handling procedures.
• Collaborate with other departments to ensure seamless guest experiences.
• Utilize hotel PMS for efficient operations.
• Prepare daily occupancy, arrivals, and feedback reports.

Conocimientos

Leadership

Communication

Problem solving

Time management

Organizational skills

Remote team leadership

Educación

Bachelor's degree in Hospitality Management

Herramientas

PMS systems

Descripción del empleo

About the Role

Our client, a highly regarded hotel management company known for its exceptional guest service, is seeking a skilled and motivated Remote Front Office Manager. This position allows you to oversee front desk operations, guest services, and reservations from the comfort of your home office. You will be responsible for ensuring a seamless and positive guest experience, managing the front office team, and implementing efficient operational procedures. The ideal candidate possesses strong leadership qualities, excellent communication skills, and a deep understanding of front office dynamics within the hospitality industry. This remote role offers the flexibility to manage operations for properties possibly including those near Padang, West Sumatra, without the need for daily commuting.

Key Responsibilities

• Supervise and manage the daily operations of the front desk and guest services departments.
• Ensure all guests receive prompt, professional, and courteous service.
• Manage reservations, check-ins, check-outs, and room assignments efficiently.
• Train, motivate, and manage the performance of front desk staff.
• Develop and implement front office policies and procedures to enhance operational efficiency.
• Monitor staffing levels and create effective schedules to meet operational needs.
• Handle guest inquiries, concerns, and complaints, ensuring timely and satisfactory resolutions.
• Oversee the implementation of upselling and cross-selling strategies.
• Maintain high standards of guest satisfaction and strive for positive online reviews.
• Manage inventory of supplies for the front desk and ensure proper cash handling procedures.
• Collaborate with other departments to ensure a seamless guest experience.
• Utilize and optimize hotel management software (PMS) for efficient operations.
• Prepare daily reports on occupancy, arrivals, departures, and guest feedback.

Requirements

• Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.
• Minimum of 5 years of experience in front office operations, with at least 2 years in a supervisory or management role.
• Proven experience managing teams and driving service excellence.
• Strong understanding of hotel operations, PMS systems, and reservation management.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to lead and motivate a team remotely.
• Detail-oriented with strong organizational and time management abilities.
• Proficiency in English and Bahasa Indonesia.
• A reliable internet connection and a dedicated home office space.
• Experience in the Indonesian hospitality market is a plus.

Benefits

Our client offers a competitive salary, opportunities for professional growth, and the significant benefit of a remote work arrangement. This role provides the chance to lead front office operations without the daily commute, working with a supportive and experienced team. You will play a vital role in maintaining the high standards of guest service that our client is known for.