Remote Front Office Manager - Guest Experience Lead

Gayana Advertise; Tegal; Remote; IDR 200,880,000 - 334,800,000; Full time

Job summary

Gayana Advertise is seeking a skilled Remote Front Office Manager to oversee front desk operations, guest services, and reservations from a home office. You will lead remote teams, develop policies, and ensure a seamless guest experience across properties, potentially including locations near Padang, West Sumatra.

The role requires a Bachelor’s in Hospitality Management or related field, 5+ years in front office, and strong English/Indonesian communication.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, or a related field preferred.
• Minimum of 5 years in front office operations with at least 2 years in supervisory/management role.
• Proven experience in leading teams and delivering service excellence.
• Strong understanding of hotel operations, PMS systems, and reservation management.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to lead and motivate a remote team.

Responsibilities

• Supervise and manage the daily operations of the front desk and guest services departments.
• Ensure guests receive prompt, professional, and courteous service.
• Manage reservations, check-ins, check-outs, and room assignments efficiently.
• Train, motivate, and manage the performance of front desk staff.
• Develop and implement front office policies and procedures to enhance efficiency.
• Monitor staffing levels and create effective schedules to meet needs.
• Handle guest inquiries, concerns, and complaints with timely resolutions.
• Oversee upselling and cross-selling strategies.
• Maintain high guest satisfaction and positive online reviews.
• Manage front desk supply inventories and cash handling procedures.
• Collaborate with other departments to ensure seamless guest experiences.
• Utilize hotel PMS for efficient operations.
• Prepare daily occupancy, arrivals, and feedback reports.

Skills

Leadership

Communication

Problem solving

Time management

Organizational skills

Remote team leadership

Education

Bachelor's degree in Hospitality Management

Tools

PMS systems

Job description

Gayana Advertise is seeking a skilled Remote Front Office Manager to oversee front desk operations, guest services, and reservations from a home office. You will lead remote teams, develop policies, and ensure a seamless guest experience across properties, potentially including locations near Padang, West Sumatra.

The role requires a Bachelor’s in Hospitality Management or related field, 5+ years in front office, and strong English/Indonesian communication.