Receptionist Manager

PT. Ligatennis Sports Management; Kuta Utara; On-site; IDR 70,000,000 - 110,000,000; Full time

Job summary

PT. Ligatennis Sports Management is seeking a Front Office/Reception Supervisor to lead reception teams across all Bali locations.

You will oversee daily operations, ensure service excellence, handle escalations, and contribute to sales targets and financial reporting. The role requires 3–5 years in Front Office/Reception with 2+ years in supervision, a hospitality/management degree, strong leadership, and proficiency with Google Workspace and POS systems.

Qualifications

• 3-5 years in Front Office/Reception, with 2+ years in supervisory/managerial role.
• Diploma or Bachelor's in Hospitality, Management, or related field.
• Strong leadership and problem-solving abilities.
• Proficiency in Google Workspace and POS systems.
• Experience with financial reporting or related tasks.

Responsibilities

• Roster, mentor, and train receptionists across all branches; daily briefings for service excellence.
• Standardize SOPs (court bookings, Liga App), maintain brand standards, and escalate complex client complaints.
• Drive sales for packages and Pro Shop items to hit KPIs.
• Oversee daily closing reports, EDC reconciliations, cash handling, and investigate discrepancies.
• Collaborate with Branch Managers and Department Heads; submit weekly/monthly operational reports.

Skills

Leadership

Team management

Problem-solving

Financial reporting

Google Workspace

POS systems

Education

Diploma/Bachelor's in Hospitality or related field

Tools

Google Workspace

POS systems

Job description

Front Office/Reception Supervisor managing receptionists across multiple facility locations. You will lead team operations, ensure service excellence, handle customer escalations, drive sales targets, and oversee financial reporting and reconciliations.

Key responsibilities

• Roster, mentor, and train receptionists across all branches; conduct daily briefings to ensure service excellence and 100% coverage
• Standardize SOPs (court bookings, check-ins, Liga App), maintain brand standards, and act as the final escalation point for complex client complaints
• Drive sales for packages and Pro Shop items to hit KPIs
• Oversee daily closing reports, EDC reconciliations, cash handling, and investigate financial discrepancies
• Collaborate with Branch Managers and Department Heads; submit weekly/monthly operational reports to General Management

About you

• 3-5 years in Front Office/Reception, with 2+ years in a Supervisory/Managerial role (Hospitality/Sports industry preferred)
• Minimum Diploma/Bachelor's in Hospitality, Management, or related field
• Strong leadership and exceptional problem-solving abilities
• Advanced proficiency in Google Workspace, POS systems, and financial reporting
• Based in Bali with a personal vehicle and flexibility to rotate across all facility locations