Front Office & Admin Support Specialist

Pt Citra Surya Prima; Bengkulu; Remote; IDR 120,000,000 - 240,000,000; Full time

Benefits offered by this job

Remote work arrangement

Competitive salary

Growth opportunities

Job summary

Pt Citra Surya Prima, a hotel management company, seeks a Remote Front Office Manager to oversee front desk operations, guest services, and reservations from a home office. Lead the front office team and implement efficient procedures to ensure a seamless guest experience across properties potentially near Padang, West Sumatra.

The ideal candidate will have strong leadership, superb communication, and a deep understanding of PMS and reservation management, with fluency in English and Bahasa

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• Minimum 5 years in front office operations, with 2 years in supervision/management.
• Proven leadership and service excellence in hospitality.
• Strong knowledge of hotel operations, PMS, and reservations.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to lead remotely and motivate a team.

Responsibilities

• Supervise daily front desk and guest services operations.
• Ensure prompt, professional, and courteous guest service.
• Manage reservations, check-ins/check-outs, and room assignments.
• Train, motivate, and manage front desk staff performance.
• Develop and implement front office policies to improve efficiency.
• Monitor staffing and create effective schedules.
• Handle inquiries, concerns, and complaints with timely resolutions.
• Oversee upselling and cross-selling strategies.
• Maintain high guest satisfaction and online reviews.
• Manage front desk supplies and cash handling procedures.
• Collaborate with other departments for seamless guest experiences.
• Utilize PMS for efficient operations and reporting.
• Prepare daily occupancy, arrivals, departures, and guest feedback reports.

Skills

Front Office Operations

Leadership

PMS Systems

Reservations Management

Communication

Education

Bachelor's degree in Hospitality Management

Tools

PMS Software

Job description

About the Role

Our client, a highly regarded hotel management company known for its exceptional guest service, is seeking a skilled and motivated Remote Front Office Manager. This position allows you to oversee front desk operations, guest services, and reservations from the comfort of your home office. You will be responsible for ensuring a seamless and positive guest experience, managing the front office team, and implementing efficient operational procedures. The ideal candidate possesses strong leadership qualities, excellent communication skills, and a deep understanding of front office dynamics within the hospitality industry. This remote role offers the flexibility to manage operations for properties possibly including those near Padang, West Sumatra, without the need for daily commuting.

Key Responsibilities

• Supervise and manage the daily operations of the front desk and guest services departments.
• Ensure all guests receive prompt, professional, and courteous service.
• Manage reservations, check-ins, check-outs, and room assignments efficiently.
• Train, motivate, and manage the performance of front desk staff.
• Develop and implement front office policies and procedures to enhance operational efficiency.
• Monitor staffing levels and create effective schedules to meet operational needs.
• Handle guest inquiries, concerns, and complaints, ensuring timely and satisfactory resolutions.
• Oversee the implementation of upselling and cross-selling strategies.
• Maintain high standards of guest satisfaction and strive for positive online reviews.
• Manage inventory of supplies for the front desk and ensure proper cash handling procedures.
• Collaborate with other departments to ensure a seamless guest experience.
• Utilize and optimize hotel management software (PMS) for efficient operations.
• Prepare daily reports on occupancy, arrivals, departures, and guest feedback.

Requirements

• Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.
• Minimum of 5 years of experience in front office operations, with at least 2 years in a supervisory or management role.
• Proven experience managing teams and driving service excellence.
• Strong understanding of hotel operations, PMS systems, and reservation management.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to lead and motivate a team remotely.
• Detail-oriented with strong organizational and time management abilities.
• Proficiency in English and Bahasa Indonesia.
• A reliable internet connection and a dedicated home office space.
• Experience in the Indonesian hospitality market is a plus.

Benefits

Our client offers a competitive salary, opportunities for professional growth, and the significant benefit of a remote work arrangement. This role provides the chance to lead front office operations without the daily commute, working with a supportive and experienced team. You will play a vital role in maintaining the high standards of guest service that our client is known for.