Remote FinTech Customer Engagement Advisor

Ruangguru.Com; Padang; Remote; IDR 71,089,000 - 85,151,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Fully remote with flexible hours

Health and wellness benefits

Career advancement opportunities

Training and development programmes

Company-provided equipment

Job summary

Ruangguru.Com is seeking a Remote Customer Engagement Specialist for a FinTech platform. You will support users across digital channels, guide on account setup, transactions, and product features, and troubleshoot issues to ensure a positive customer experience.

The role emphasizes proactive engagement, knowledge sharing through FAQs and articles, and collaboration with product and compliance teams to resolve complex inquiries. A flexible, fully remote setup with global team interaction awaits.

Qualifications

• Proven experience in customer support or related client-facing roles.
• Excellent written and verbal communication in English.
• Strong problem-solving skills with a customer-centric approach.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to work independently in a remote environment.
• Bachelor’s degree preferred; high school diploma acceptable.

Responsibilities

• Engage with customers via email, chat, social media, and phone to provide support and guidance.
• Assist users with account setup, transactions, and feature inquiries.
• Troubleshoot issues and resolve customer queries accurately and efficiently.
• Educate customers on best practices and platform security.
• Document interactions and resolutions in the CRM system.
• Collaborate with product, engineering, and compliance teams to resolve complex issues.

Skills

Customer support

Communication

Remote work

English proficiency

Education

Bachelor's degree preferred

High school diploma required

Tools

CRM software

Helpdesk ticketing systems

Online chat tools

Job description

Ruangguru.Com is seeking a Remote Customer Engagement Specialist for a FinTech platform. You will support users across digital channels, guide on account setup, transactions, and product features, and troubleshoot issues to ensure a positive customer experience.

The role emphasizes proactive engagement, knowledge sharing through FAQs and articles, and collaboration with product and compliance teams to resolve complex inquiries. A flexible, fully remote setup with global team interaction awaits.