Remote Customer Success & Engagement Lead

Pt Ruang Raya Indonesia (Ruangguru)

Kediri

Remote

IDR 821,318,000 - 1,368,863,000

Full time

3 days ago

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Job summary

Pt Ruang Raya Indonesia (Ruangguru) is seeking a Remote Customer Engagement Specialist to proactively connect with customers, understand their needs, onboard new users, and provide ongoing support. The role emphasizes strong communication, relationship-building, and data-driven insights gathered through CRM systems to enhance customer satisfaction.

The position offers a fully remote, home-based work environment with opportunities to collaborate with marketing and product teams, improve

Qualifications

Strong customer orientation with the ability to build lasting relationships.
Outstanding communication skills across email, phone, chat and social media.
Ability to onboard, guide, and support new customers effectively.

Responsibilities

Proactively engage with customers through multiple channels to build relationships and ensure satisfaction.
Understand customer needs and provide tailored support and guidance.
Onboard new customers with essential resources and information for success.
Address inquiries and resolve issues efficiently, escalating when needed.
Collect feedback via surveys/interviews and relay insights to teams.
Identify upsell or cross-sell opportunities based on customer needs.
Develop strategies to boost engagement and retention.
Maintain accurate customer records in the CRM system.
Stay updated on product changes and industry trends to assist customers.
Collaborate with marketing and product teams to align engagement strategies.