Global Remote Customer Engagement Specialist

Ruangguru For Business; Kolaka; Remote; IDR 896,057,000 - 1,433,692,000; Full time

Benefits offered by this job

Competitive salary

Health package

Paid time off

Remote stipend

Growth opportunities

Remote flexibility

Job summary

Ruangguru For Business is seeking a dynamic Remote Customer Engagement Specialist to join its fully remote team. You will develop and implement strategies to enhance customer interaction, satisfaction, and loyalty across digital channels on a global scale.

Role focuses on creating compelling content, monitoring conversations, and driving engagement while collaborating with marketing and support to ensure a consistent brand voice and superior customer experience.

Qualifications

• Bachelor's degree in Marketing, Communications or related field.
• Experience in customer engagement, social media management or digital marketing.
• Excellent written and verbal communication; creative content skills.
• Proficiency with social media management tools and analytics.
• Strong understanding of customer behavior and digital trends; comfortable working remotely.

Responsibilities

• Develop and execute strategies for customer engagement through social media, email, and other digital platforms.
• Monitor online conversations and respond to customer comments and queries promptly.
• Create engaging content that resonates with target audiences and encourages interaction.
• Analyze engagement metrics and report on campaign effectiveness.
• Collaborate with marketing and support teams to ensure a consistent brand voice and customer experience.

Skills

Customer engagement

Social media management

Digital marketing

Content creation

Analytics tools

Communication skills

Education

Bachelor's degree in Marketing/Communications

Tools

Analytics tools

Job description

Ruangguru For Business is seeking a dynamic Remote Customer Engagement Specialist to join its fully remote team. You will develop and implement strategies to enhance customer interaction, satisfaction, and loyalty across digital channels on a global scale.

Role focuses on creating compelling content, monitoring conversations, and driving engagement while collaborating with marketing and support to ensure a consistent brand voice and superior customer experience.