Student Success & Engagement Advisor

Ruangguru For Business; Kolaka; Remote; IDR 896,057,000 - 1,433,692,000; Full time

Benefits offered by this job

Competitive salary

Health package

Paid time off

Remote stipend

Growth opportunities

Remote flexibility

Job summary

Ruangguru For Business is seeking a dynamic Remote Customer Engagement Specialist to join its fully remote team. You will develop and implement strategies to enhance customer interaction, satisfaction, and loyalty across digital channels on a global scale.

Role focuses on creating compelling content, monitoring conversations, and driving engagement while collaborating with marketing and support to ensure a consistent brand voice and superior customer experience.

Qualifications

• Bachelor's degree in Marketing, Communications or related field.
• Experience in customer engagement, social media management or digital marketing.
• Excellent written and verbal communication; creative content skills.
• Proficiency with social media management tools and analytics.
• Strong understanding of customer behavior and digital trends; comfortable working remotely.

Responsibilities

• Develop and execute strategies for customer engagement through social media, email, and other digital platforms.
• Monitor online conversations and respond to customer comments and queries promptly.
• Create engaging content that resonates with target audiences and encourages interaction.
• Analyze engagement metrics and report on campaign effectiveness.
• Collaborate with marketing and support teams to ensure a consistent brand voice and customer experience.

Skills

Customer engagement

Social media management

Digital marketing

Content creation

Analytics tools

Communication skills

Education

Bachelor's degree in Marketing/Communications

Tools

Analytics tools

Job description

Our client is seeking a dynamic and creative Remote Customer Engagement Specialist to join their fully remote team. You will be responsible for developing and implementing strategies to enhance customer interaction, satisfaction, and loyalty across various digital channels. This role is crucial for fostering a strong community around our client's brand and ensuring customers feel valued and connected. Working entirely from home, you will leverage digital tools and communication expertise to build meaningful relationships with a global customer base, contributing to a forward-thinking and customer-centric organization.

Key Responsibilities

• Develop and execute strategies for customer engagement through social media, email, and other digital platforms.
• Monitor online conversations and respond to customer comments and queries in a timely and appropriate manner.
• Create engaging content that resonates with the target audience and encourages interaction.
• Analyze engagement metrics and report on the effectiveness of campaigns.
• Collaborate with marketing and support teams to ensure a consistent brand voice and customer experience.

Requirements

• Bachelor's degree in Marketing, Communications, or a related field.
• Proven experience in customer engagement , social media management, or digital marketing.
• Excellent written and verbal communication skills, with a knack for creative content creation.
• Proficiency in social media management tools and analytics platforms.
• Strong understanding of customer behavior and digital trends, comfortable working in a fully remote setting.

Benefits

• Competitive salary and performance incentives.
• Comprehensive health and wellness package.
• Generous paid time off and remote work stipends.
• Opportunities for professional growth and skill development in digital engagement.
• The ultimate flexibility and autonomy of a remote job , allowing you to work from anywhere.