Student Success & Engagement Advisor

Ruangguru.Com; Padang; Remote; IDR 71,089,000 - 85,151,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Fully remote with flexible hours

Health and wellness benefits

Career advancement opportunities

Training and development programmes

Company-provided equipment

Job summary

Ruangguru.Com is seeking a Remote Customer Engagement Specialist for a FinTech platform. You will support users across digital channels, guide on account setup, transactions, and product features, and troubleshoot issues to ensure a positive customer experience.

The role emphasizes proactive engagement, knowledge sharing through FAQs and articles, and collaboration with product and compliance teams to resolve complex inquiries. A flexible, fully remote setup with global team interaction awaits.

Qualifications

• Proven experience in customer support or related client-facing roles.
• Excellent written and verbal communication in English.
• Strong problem-solving skills with a customer-centric approach.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to work independently in a remote environment.
• Bachelor’s degree preferred; high school diploma acceptable.

Responsibilities

• Engage with customers via email, chat, social media, and phone to provide support and guidance.
• Assist users with account setup, transactions, and feature inquiries.
• Troubleshoot issues and resolve customer queries accurately and efficiently.
• Educate customers on best practices and platform security.
• Document interactions and resolutions in the CRM system.
• Collaborate with product, engineering, and compliance teams to resolve complex issues.

Skills

Customer support

Communication

Remote work

English proficiency

Education

Bachelor's degree preferred

High school diploma required

Tools

CRM software

Helpdesk ticketing systems

Online chat tools

Job description

Remote Customer Engagement Specialist - FinTech Solutions

About the Role Our client, a rapidly expanding FinTech company, is seeking a highly motivated and customer-centric Remote Customer Engagement Specialist to join their virtual team. This position is essential for fostering strong relationships with users of our client's innovative financial technology solutions, ensuring they have a seamless and positive experience. The ideal candidate will possess excellent communication skills, a knack for problem-solving, and a passion for financial technology. You will be responsible for guiding users, addressing inquiries, and providing support across various digital channels. This is a fully remote role, offering unparalleled flexibility and the opportunity to work with a dynamic, globally distributed team. Join a company at the forefront of financial innovation and make a significant impact from the comfort of your own home.

Key Responsibilities

• Engage with customers through multiple channels (email, chat, social media, phone) to provide exceptional support and guidance.
• Assist users with account setup, transaction inquiries, and understanding FinTech product features.
• Troubleshoot and resolve technical and user-related issues with a high degree of accuracy and efficiency.
• Educate customers on best practices for using the FinTech platform and ensuring their financial security.
• Proactively identify customer needs and provide tailored solutions or information.
• Document all customer interactions, issues, and resolutions meticulously in the CRM system.
• Collaborate with internal teams (product, engineering, compliance) to ensure swift resolution of complex issues.
• Contribute to the knowledge base by creating and updating FAQs and support articles.

Requirements

• Proven experience in customer support, customer service, or a similar client-facing role.
• Familiarity with financial services or FinTech products is a strong advantage.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in using CRM software, helpdesk ticketing systems, and online communication tools.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Must have a reliable internet connection and a dedicated workspace.

Benefits

• Competitive salary and potential performance bonuses.
• Fully remote position with flexible working hours.
• Comprehensive health and wellness benefits package.
• Opportunities for career advancement in the growing FinTech industry.
• Access to ongoing training and professional development programs.
• Collaborative and supportive virtual team environment.
• Company-provided equipment.

About the Role Our client is seeking a dynamic and proactive Remote Customer Engagement Specialist to join their fully remote team. This position, originating from the beautiful island of Bali, ID, is designed for individuals passionate about fostering strong customer relationships and driving engagement through digital channels. You will be responsible for managing communication flows, creating engaging content, and ensuring our customers feel valued and connected to our brand. This is a 100% remote role, offering unparalleled flexibility. The ideal candidate will possess exceptional communication skills, a creative mindset, and a proven ability to connect with diverse audiences online. You will be a key player in enhancing customer loyalty and driving brand advocacy. This role demands a high degree of self-motivation and the ability to thrive in an independent work environment, contributing to a globally distributed team.

Key Responsibilities

• Develop and implement strategies to enhance customer engagement across various online platforms.
• Create compelling content for social media, email newsletters, and customer forums.
• Monitor online conversations and respond to customer comments and inquiries promptly.
• Organize and execute online customer events, webinars, and community initiatives.
• Analyze engagement metrics and provide reports on campaign performance and customer sentiment.
• Identify opportunities to upsell and cross-sell products and services through engagement.
• Act as a brand ambassador, ensuring consistent messaging and tone of voice.
• Collaborate with marketing and sales teams to align engagement strategies with broader business goals.
• Gather customer feedback to inform product development and service improvements.

Requirements

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• Proven experience in customer engagement, community management, or digital marketing.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Strong understanding of social media platforms and digital engagement tools.
• Creative thinker with a talent for content creation.
• Ability to work autonomously and manage multiple projects in a remote setting.
• Experience with analytics tools to measure engagement success.
• Strong interpersonal skills and a customer-centric approach.
• Must be comfortable working remotely and possess a reliable internet connection.
• Proximity to Denpasar, Bali, is beneficial for potential future team syncs.

Benefits

• This fully remote role offers a competitive salary package starting at 7.000.000 Rp per month. Benefits include flexible working hours, health coverage, opportunities for professional growth, and the ability to work from anywhere in the world (though originating from Bali).
• You’ll be part of a vibrant, collaborative online community and contribute to a company that values innovation and customer connection.
• This is a unique chance to leverage your skills in a role that offers both challenge and reward.

Our client, a leading innovator in the digital services sector, is seeking a highly motivated and communicative Remote Customer Engagement Specialist to join their dynamic, fully remote team. This role is essential for fostering strong relationships with customers, ensuring they are maximizing the value of our client's offerings. You will be responsible for proactively reaching out to customers, understanding their needs, providing support, and gathering feedback to enhance their experience. The ideal candidate possesses exceptional interpersonal skills, a customer-centric approach, and the ability to excel in an independent, home-based work environment. This is a fantastic opportunity to contribute to customer loyalty and company growth from anywhere.

Our client, a leading innovator in the digital services sector, is seeking a highly motivated and communicative Remote Customer Engagement Specialist to join their dynamic, fully remote team. This role is essential for fostering strong relationships with customers, ensuring they are maximizing the value of our client's offerings. You will be responsible for proactively reaching out to customers, understanding their needs, providing support, and gathering feedback to enhance their experience. The ideal candidate possesses exceptional interpersonal skills, a customer-centric approach, and the ability to excel in an independent, home-based work environment. This is a fantastic opportunity to contribute to customer loyalty and company growth from anywhere.

Key Responsibilities

• Proactively engage with customers through various communication channels (email, phone, chat, and social media) to understand their needs and encourage new and existing users.
• Provide effort examples and story metrics to both customers and internal stakeholders, illustrating the impact and delivering added value.
• Help employees refine their approach to keep HMs satisfied and improve website engagement.
• Track and analyze customer engagement data, reports, and self-reporting to achieve higher engagement scores and minimize burnout.
• Monitor overall engagement performance on a regular basis through reporting dashboards and reports.
• Provide continuous effort to present good experience in Apple and engagement.
• Respond to inquiries and support across multiple channels to improve the level of satisfaction and data gains.
• Manage internal channels and inquiries requiring special categories.

Requirements

• Proven experience in consulting, on the field, and amazing idea.
• Documentation and clear project planning skills in sales oriented experiences.
• Good interpersonal skills with engagement, strategy, and storytelling.
• High energy work and appropriates schedule. Know S1 job.
• Experience in consulting and customer relationship improvement.
• Ability to direct the design of change and steering to ensure performance improvements.
• Experience with supplying at least product or service applications with increasing scale.
• Caring ability to improve the linkage of vision and performance of customers.
• Openness to inclusion and collaboration is desirable.
• Ownership strong conflict resolution for plan of solution.

Benefits

Our client offers a competitive monthly salary of 5.700.000 Rp, comprehensive health insurance, generous paid time off, and significant opportunities for professional development and career advancement within a fully remote structure. This role offers unparalleled flexibility and work-life balance