Remote E-Commerce Sales & Support Specialist

Hiloker; Klaten; Remote; IDR 55,104,000 - 137,760,000; Part time

Benefits offered by this job

Competitive hourly wage

Flexible part-time schedule

Training and skill development

Employee discounts on products

Supportive remote team environment

Job summary

Hiloker is seeking a dedicated Retail Sales Associate to provide remote support to customers. In this part-time, home-based role you will handle product inquiries, order status, and general troubleshooting via phone, email, and chat.

Responsibilities include processing orders, tracking shipments, returns, and offering product recommendations. The ideal candidate has customer service experience, strong communication skills, and comfort using CRM software.

Qualifications

• Experience in customer service or retail sales in a client-facing role.
• Strong communication and interpersonal skills for remote support.
• Proficient with CRM systems and common office apps; multitasking ability.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with placing orders, tracking Shipments, and returns.
• Resolve issues and escalate when necessary for timely resolution.
• Maintain accurate customer records in the CRM system.
• Offer product recommendations and upsell opportunities.
• Collaborate with internal teams to ensure a smooth customer journey.

Skills

Customer service

Retail sales

Communication

Time management

Problem solving

Education

High school diploma

College coursework / certification

Tools

CRM software

Office applications

Job description

Hiloker is seeking a dedicated Retail Sales Associate to provide remote support to customers. In this part-time, home-based role you will handle product inquiries, order status, and general troubleshooting via phone, email, and chat.

Responsibilities include processing orders, tracking shipments, returns, and offering product recommendations. The ideal candidate has customer service experience, strong communication skills, and comfort using CRM software.