Alibaba E?Commerce Admin & Sales Support

Hiloker; Klaten; Remote; IDR 55,104,000 - 137,760,000; Part time

Benefits offered by this job

Competitive hourly wage

Flexible part-time schedule

Training and skill development

Employee discounts on products

Supportive remote team environment

Job summary

Hiloker is seeking a dedicated Retail Sales Associate to provide remote support to customers. In this part-time, home-based role you will handle product inquiries, order status, and general troubleshooting via phone, email, and chat.

Responsibilities include processing orders, tracking shipments, returns, and offering product recommendations. The ideal candidate has customer service experience, strong communication skills, and comfort using CRM software.

Qualifications

• Experience in customer service or retail sales in a client-facing role.
• Strong communication and interpersonal skills for remote support.
• Proficient with CRM systems and common office apps; multitasking ability.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with placing orders, tracking Shipments, and returns.
• Resolve issues and escalate when necessary for timely resolution.
• Maintain accurate customer records in the CRM system.
• Offer product recommendations and upsell opportunities.
• Collaborate with internal teams to ensure a smooth customer journey.

Skills

Customer service

Retail sales

Communication

Time management

Problem solving

Education

High school diploma

College coursework / certification

Tools

CRM software

Office applications

Job description

Retail Sales Associate (Remote, Part-time)

Our client is seeking a dedicated and customer-focused Retail Sales Associate to provide essential remote support to their valued clientele. In this flexible, part-time role, you will be the primary point of contact for customers seeking assistance with product inquiries, order status, and general support, all conducted from the comfort of your home office. You will leverage your understanding of retail products and excellent communication skills to resolve issues, process transactions, and ensure a positive customer experience. This position is perfect for individuals looking to utilize their retail expertise in a remote capacity, contributing to customer satisfaction and sales indirectly, while enjoying a flexible work schedule.

Key Responsibilities

• Provide exceptional customer service via phone, email, and chat to address inquiries about retail products and services.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges remotely.
• Resolve customer issues and complaints effectively and efficiently, escalating when necessary.
• Maintain accurate customer records and transaction details in the CRM system.
• Offer product recommendations and upsell/cross-sell opportunities where appropriate.
• Collaborate with internal teams to ensure a seamless customer experience.

Requirements

• Previous experience in customer service, retail sales, or a similar client-facing role.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in using computers, CRM software, and common office applications.
• Ability to multitask and manage time effectively in a remote work environment.
• Strong problem-solving skills and a customer-centric approach.
• High school diploma or equivalent; some college or relevant certification is a plus.

Benefits

• Competitive hourly wage with potential for performance-based incentives.
• Flexible part-time schedule with remote work arrangement.
• Opportunities for training and skill development in customer support.
• Employee discounts on company products.
• A supportive remote team environment.