Remote E-commerce Chat Support Specialist

The Elitejob; Indonesia; Remote; IDR 340,260,000 - 453,680,000; Full time

Benefits offered by this job

Competitive hourly wage

Flexible scheduling

Training and development opportunities

Supportive team environment

Job summary

A remote customer service company seeks a dedicated Remote Customer Chat Support Specialist to assist e-commerce customers. This role involves providing timely and accurate support via live chat, troubleshooting inquiries, and enhancing customer satisfaction. Ideal candidates possess strong communication skills, have e-commerce experience, and can work independently. Full-time and part-time positions available with flexible scheduling.

Qualifications

• Proven customer service experience, preferably in e-commerce.
• Ability to work independently in a remote setting.
• Familiarity with online shopping platforms is a plus.

Responsibilities

• Respond to customer inquiries promptly via live chat.
• Provide accurate product information and troubleshoot issues.
• Collaborate with internal teams to enhance customer service.

Skills

Written English communication

Typing speed and accuracy

Problem-solving skills

Customer service best practices

Tools

Zendesk

Freshdesk

Shopify

WooCommerce

Amazon

Job description

A remote customer service company seeks a dedicated Remote Customer Chat Support Specialist to assist e-commerce customers. This role involves providing timely and accurate support via live chat, troubleshooting inquiries, and enhancing customer satisfaction. Ideal candidates possess strong communication skills, have e-commerce experience, and can work independently. Full-time and part-time positions available with flexible scheduling.