Procurement & Sales Admin Specialist

Id7M Pt Santosa Utama Lestari; Jepara; Remote; IDR 55,104,000 - 82,656,000; Part time

Benefits offered by this job

Competitive hourly wage

Flexible part-time schedule

Training and skill development

Employee discounts

Supportive remote team environment

Job summary

Id7M Pt Santosa Utama Lestari seeks a dedicated Retail Sales Associate to provide essential remote support from a home office. This part-time role handles product inquiries, order status, and general support, leveraging retail knowledge and strong communication to ensure a positive customer experience.

You will process transactions, resolve issues, and contribute to customer satisfaction while enjoying a flexible schedule and remote work setup.

Qualifications

• Prior experience in customer service or retail sales.
• Excellent communication and interpersonal skills.
• Proficiency with computers, CRM software, and office apps.
• Ability to multitask and stay organized in a remote setting.
• Strong problem-solving and customer-centric mindset.
• High school diploma or equivalent; some college or certification is a plus.

Responsibilities

• Provide exceptional customer service via phone, email, and chat to address inquiries about products and services.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges remotely.
• Resolve customer issues effectively and escalate when needed.
• Maintain accurate customer records and transaction details in the CRM system.
• Offer product recommendations and upsell/cross-sell when suitable.
• Collaborate with internal teams to ensure a seamless customer experience.

Skills

Customer service

Retail sales

CRM software

Communication

Time management

Education

High school diploma

Tools

CRM software

Office applications

Job description

Our client is seeking a dedicated and customer-focused Retail Sales Associate to provide essential remote support to their valued clientele. In this flexible, part-time role, you will be the primary point of contact for customers seeking assistance with product inquiries, order status, and general support, all conducted from the comfort of your home office. You will leverage your understanding of retail products and excellent communication skills to resolve issues, process transactions, and ensure a positive customer experience. This position is perfect for individuals looking to utilize their retail expertise in a remote capacity, contributing to customer satisfaction and sales indirectly, while enjoying a flexible work schedule.

About the Role

Our client is seeking a dedicated and customer-focused Retail Sales Associate to provide essential remote support to their valued clientele. In this flexible, part-time role, you will be the primary point of contact for customers seeking assistance with product inquiries, order status, and general support, all conducted from the comfort of your home office. You will leverage your understanding of retail products and excellent communication skills to resolve issues, process transactions, and ensure a positive customer experience. This position is perfect for individuals looking to utilize their retail expertise in a remote capacity, contributing to customer satisfaction and sales indirectly, while enjoying a flexible work schedule.

Key Responsibilities

• Provide exceptional customer service via phone, email, and chat to address inquiries about retail products and services.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges remotely.
• Resolve customer issues and complaints effectively and efficiently, escalating when necessary.
• Maintain accurate customer records and transaction details in the CRM system.
• Offer product recommendations and upsell/cross-sell opportunities where appropriate.
• Collaborate with internal teams to ensure a seamless customer experience.

Requirements

• Previous experience in customer service , retail sales, or a similar client-facing role.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in using computers, CRM software, and common office applications.
• Ability to multitask and manage time effectively in a remote work environment.
• Strong problem-solving skills and a customer-centric approach.
• High school diploma or equivalent; some college or relevant certification is a plus.

Benefits

• Competitive hourly wage with potential for performance-based incentives.
• Flexible part-time schedule with remote work arrangement.
• Opportunities for training and skill development in customer support.
• Employee discounts on company products.
• A supportive remote team environment.