Gadget Retail Frontliner – Pelayanan Pelanggan Hebat

Pt Mitracomm Ekasarana; Tomohon; À distance; IDR 96 432 000 - 151 536 000; Temps partiel

Avantages offerts par ce poste

Base salary + commission

Health insurance

Employee discounts

Remote team engagement

Résumé du poste

Pt Mitracomm Ekasarana is seeking a dynamic Retail Sales Associate to join a fully remote sales team. You will guide customers through product selection, process transactions, and ensure a top-tier online shopping experience from a home office.

The role emphasizes strong communication, CRM and e‑commerce platform proficiency, and a results-driven approach to meet sales targets while delivering outstanding customer service.

Qualifications

• Experience in retail sales or customer service, preferably online or remote.
• Excellent verbal and written communication with a friendly online presence.
• Proficiency with CRM software, e-commerce platforms, and standard office tools.

Responsabilités

• Engage with customers through digital channels to understand needs and provide recommendations.
• Present product features and benefits to meet customer needs.
• Process transactions using the e-commerce platform and CRM system.
• Troubleshoot inquiries and escalate complex issues when needed.
• Participate in remote team meetings and contribute to sales strategies.
• Meet and exceed individual and team sales goals.

Connaissances

Verbal communication

Written communication

Customer service

Remote work

Time management

Formation

High school diploma

Outils

CRM software

E-commerce platforms

Office productivity tools

Description du poste

About the Role

Our client is seeking a dynamic and customer-focused Retail Sales Associate to join their entirely remote sales team. In this position, you will be the primary point of contact for customers, guiding them through product selection, processing transactions, and ensuring an exceptional online shopping experience. You will leverage your excellent communication skills and product knowledge to meet sales targets and foster customer loyalty, contributing significantly to the company's online presence and revenue growth. This role is perfect for an individual who thrives in a virtual environment and is passionate about delivering outstanding customer service without physical boundaries.

Key Responsibilities

• Engage with customers through various digital channels, including chat, email, and video calls, to understand their needs and provide tailored recommendations.
• Effectively present product features and benefits, demonstrating how they solve customer problems or meet their desires.
• Process sales transactions accurately and efficiently using the company's e-commerce platform and CRM system.
• Troubleshoot and resolve customer inquiries or issues promptly and professionally, escalating complex problems when necessary.
• Actively participate in remote team meetings, contributing insights on customer trends and sales strategies.
• Meet and exceed individual and team sales performance goals set by management.

Requirements

• Proven experience in retail sales or customer service, preferably in an online or remote setting.
• Excellent verbal and written communication skills, with a friendly and engaging online presence.
• Proficiency with e-commerce platforms, CRM software, and standard office productivity tools.
• A dedicated home office setup with reliable high-speed internet access and a quiet workspace.
• Strong problem-solving abilities and a proactive approach to customer satisfaction.
• Ability to work independently and manage time effectively in a remote work environment.

Benefits

• Competitive base salary plus performance-based commission.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development and career advancement within a growing online retail business.
• Generous employee discounts on company products.
• A supportive and collaborative remote team culture with regular virtual engagement activities.

About the Role

Our client is seeking a dedicated and customer-focused Retail Sales Associate to provide essential remote support to their valued clientele. In this flexible, part-time role, you will be the primary point of contact for customers seeking assistance with product inquiries, order status, and general support, all conducted from the comfort of your home office. You will leverage your understanding of retail products and excellent communication skills to resolve issues, process transactions, and ensure a positive customer experience. This position is perfect for individuals looking to utilize their retail expertise in a remote capacity, contributing to customer satisfaction and sales indirectly, while enjoying a flexible work schedule.

Key Responsibilities

• Provide exceptional customer service via phone, email, and chat to address inquiries about retail products and services.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges remotely.
• Resolve customer issues and complaints effectively and efficiently, escalating when necessary.
• Maintain accurate customer records and transaction details in the CRM system.
• Offer product recommendations and upsell/cross-sell opportunities where appropriate.
• Collaborate with internal teams to ensure a seamless customer experience.

Requirements

• Previous experience in customer service , retail sales, or a similar client-facing role.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in using computers, CRM software, and common office applications.
• Ability to multitask and manage time effectively in a remote work environment.
• Strong problem-solving skills and a customer-centric approach.
• High school diploma or equivalent; some college or relevant certification is a plus.

Benefits

• Competitive hourly wage with potential for performance-based incentives.
• Flexible part-time schedule with remote work arrangement.
• Opportunities for training and skill development in customer support.
• Employee discounts on company products.
• A supportive remote team environment.