Remote Customer Service Specialist — Growth & Impact

Universitas Internasional Batam (Uib); Batam; Remote; IDR 33,480,000 - 66,960,000; Full time

Benefits offered by this job

Competitive compensation package

Health and dental insurance

Opportunities for career advancement

Flexible remote working options

Paid time off and holiday leave

Job summary

Universitas Internasional Batam (UIB) in Batam is seeking a Customer Service Specialist to support customers across multiple channels with a focus on delivering outstanding service. The role offers a significant remote work element and the possibility to serve clients in Semarang and beyond.

You will manage inquiries via phone, email, and chat, document interactions in CRM, and uphold high standards of response quality.

Qualifications

• Previous experience in a customer service or support role is required.
• Excellent verbal and written communication skills.
• Proficiency with standard office software and CRM platforms.
• Ability to work independently and manage time effectively in a remote setting.
• Strong problem-solving skills and a customer-centric attitude.
• High school diploma or equivalent; further education is advantageous.

Responsibilities

• Manage inbound customer communications (phone, email, chat) in a timely and professional manner.
• Effectively troubleshoot and resolve customer issues and concerns.
• Provide detailed information about products, services, and policies.
• Process customer requests, orders, and returns accurately.
• Document all customer interactions and resolutions in the CRM system.
• Identify opportunities to improve the customer experience and elevate feedback as needed.

Skills

Communication

Problem-solving

Time management

Remote work

Education

High school diploma

Tools

CRM platforms

Office software

Job description

Universitas Internasional Batam (UIB) in Batam is seeking a Customer Service Specialist to support customers across multiple channels with a focus on delivering outstanding service. The role offers a significant remote work element and the possibility to serve clients in Semarang and beyond.

You will manage inquiries via phone, email, and chat, document interactions in CRM, and uphold high standards of response quality.