Customer Service

Universitas Internasional Batam (Uib); Batam; Remote; IDR 33,480,000 - 66,960,000; Full time

Benefits offered by this job

Competitive compensation package

Health and dental insurance

Opportunities for career advancement

Flexible remote working options

Paid time off and holiday leave

Job summary

Universitas Internasional Batam (UIB) in Batam is seeking a Customer Service Specialist to support customers across multiple channels with a focus on delivering outstanding service. The role offers a significant remote work element and the possibility to serve clients in Semarang and beyond.

You will manage inquiries via phone, email, and chat, document interactions in CRM, and uphold high standards of response quality.

Qualifications

• Previous experience in a customer service or support role is required.
• Excellent verbal and written communication skills.
• Proficiency with standard office software and CRM platforms.
• Ability to work independently and manage time effectively in a remote setting.
• Strong problem-solving skills and a customer-centric attitude.
• High school diploma or equivalent; further education is advantageous.

Responsibilities

• Manage inbound customer communications (phone, email, chat) in a timely and professional manner.
• Effectively troubleshoot and resolve customer issues and concerns.
• Provide detailed information about products, services, and policies.
• Process customer requests, orders, and returns accurately.
• Document all customer interactions and resolutions in the CRM system.
• Identify opportunities to improve the customer experience and elevate feedback as needed.

Skills

Communication

Problem-solving

Time management

Remote work

Education

High school diploma

Tools

CRM platforms

Office software

Job description

Explore numerous customer service job opportunities in Batam . These roles involve direct interaction with customers to address inquiries, resolve issues, and provide support. Customer service positions are available across various industries, offering diverse experiences and career growth potential. Key skills include communication, problem-solving, and empathy.

Batam 's customer service sector includes roles such as call center representatives , customer support specialists , and service advisors . These jobs require individuals who can handle customer interactions efficiently and professionally. Many companies seek candidates with strong interpersonal skills and a commitment to customer satisfaction.

Job seekers in Batam can find customer service positions in sectors like telecommunications, retail, and hospitality. These roles often provide opportunities for advancement into supervisory or management positions. Search for the latest customer service jobs in Batam and start your career today.

What People Ask

Customer service representatives in Batam handle customer inquiries, resolve complaints, and provide information about products or services. They communicate with customers through various channels, including phone, email, and chat. Representatives also maintain customer records and process transactions.

Generally, a high school diploma is sufficient for entry-level customer service roles in Batam , but some employers may prefer candidates with a bachelor's degree. Strong communication and problem-solving skills are essential. Proficiency in local languages and basic computer skills are beneficial.

Some of the top employers for customer service roles in Batam include telecommunication companies like Telkomsel, electronics manufacturers, and various hospitality groups. These companies frequently hire customer service representatives to support their operations and customer base. Keep an eye on job boards for current openings.

The average salary for customer service jobs in Batam ranges from IDR 3,000,000 to IDR 6,000,000 per month. This range depends on factors such as experience, the specific role, and the employer. Entry-level positions typically start at the lower end, while more experienced roles command higher salaries.

Showing 94 Customer Service jobs in Batam

Customer Service Specialist (Remote Option)

50141 Keputih / Remote IDR3,000,000 - IDR6,000,000 per month

Job Description

About the Role

Our client is looking for a dedicated Customer Service Specialist to join their expanding team, serving customers in the Semarang area and beyond. This role emphasizes providing outstanding support and ensuring customer satisfaction through various communication channels. While based in the region, this position offers a significant degree of flexibility, with the potential for a fully remote work arrangement. You will be instrumental in resolving customer issues, answering inquiries, and contributing to a positive brand image.

Key Responsibilities

• Manage inbound customer communications (phone, email, chat) in a timely and professional manner.
• Effectively troubleshoot and resolve customer issues and concerns.
• Provide detailed information about products, services, and policies.
• Process customer requests, orders, and returns accurately.
• Document all customer interactions and resolutions in the CRM system.
• Identify opportunities to improve the customer experience and elevate feedback as needed.

Requirements

• Previous experience in a customer service or support role is required.
• Excellent verbal and written communication skills.
• Proficiency with standard office software and CRM platforms.
• Ability to work independently and manage time effectively in a remote setting.
• Strong problem-solving skills and a customer-centric attitude.
• High school diploma or equivalent; further education is advantageous.

Benefits

• Competitive compensation package.
• Comprehensive health and dental insurance.
• Opportunities for career advancement.
• Flexible remote working options.
• Paid time off and holiday leave.