Remote Customer Service Specialist — Elevate Support

Magada & Co; Indonesia; Remote; IDR 120,000,000 - 180,000,000; Full time

Benefits offered by this job

Competitive compensation package

Health and dental insurance

Career advancement opportunities

Remote working options

Paid time off

Job summary

Magada & Co is seeking a Customer Service Specialist to join the remote-friendly team, serving customers in the Semarang area and beyond. The role emphasizes outstanding support across phone, email, and chat, ensuring customer satisfaction with a flexible remote arrangement.

The ideal candidate will resolve issues, provide product information, and maintain CRM records, contributing to a positive brand image while working independently in a remote setup.

Qualifications

• Previous experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Proficiency with standard office software and CRM platforms.
• Ability to work independently and manage time effectively in a remote setting.

Responsibilities

• Manage inbound customer communications (phone, email, chat) in a timely and professional manner.
• Troubleshoot and resolve customer issues and concerns.
• Provide detailed information about products, services, and policies.
• Process customer requests, orders, and returns accurately.
• Document all customer interactions and resolutions in the CRM system.
• Identify opportunities to improve the customer experience and elevate feedback.

Skills

Verbal & written comms

CRM platforms

Time management

Customer-centric mindset

Education

High school diploma

Tools

CRM software

Office suites

Job description

Magada & Co is seeking a Customer Service Specialist to join the remote-friendly team, serving customers in the Semarang area and beyond. The role emphasizes outstanding support across phone, email, and chat, ensuring customer satisfaction with a flexible remote arrangement.

The ideal candidate will resolve issues, provide product information, and maintain CRM records, contributing to a positive brand image while working independently in a remote setup.