Hybrid Customer Service Specialist — Semarang

Pt Candi Bangun Persada; Sukoharjo; Hybrid; IDR 72,540,000 - 106,020,000; Full time

Job summary

Pt Candi Bangun Persada is seeking a Customer Service Specialist to join a hybrid team in Semarang. The role focuses on delivering exceptional customer support across touchpoints, handling inquiries, resolving issues, and building loyalty.

You will work in a dynamic environment balancing office collaboration with remote flexibility to connect with colleagues and clients. Ideal candidates have prior customer service experience and are committed to outstanding service and customer satisfaction,

Qualifications

• Must have prior customer service or client support experience.

Responsibilities

• Manage incoming customer inquiries via phone, email, and chat, providing timely and accurate responses.
• Resolve customer issues and complaints efficiently, escalating when necessary.
• Educate customers on products and services, offering solutions tailored to their needs.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Collaborate with internal teams to ensure a seamless customer experience.
• Contribute to customer retention efforts through excellent service delivery.

Skills

Customer service

Job description

Pt Candi Bangun Persada is seeking a Customer Service Specialist to join a hybrid team in Semarang. The role focuses on delivering exceptional customer support across touchpoints, handling inquiries, resolving issues, and building loyalty.

You will work in a dynamic environment balancing office collaboration with remote flexibility to connect with colleagues and clients. Ideal candidates have prior customer service experience and are committed to outstanding service and customer satisfaction,