Remote Customer Service Specialist - Semarang Area

Migliore Bakery Surabaya; Surabaya ꦱꦸꦫꦧꦪ; Remote; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health insurance

Career advancement opportunities

Remote working options

Paid time off

Job summary

Migliore Bakery Surabaya is seeking a dedicated Customer Service Specialist to join their growing team. This role focuses on delivering outstanding support to customers via phone, email, and live chat, while helping to resolve issues and maintain a positive brand image.

Based in the Surabaya region with a flexible remote option, you will handle inquiries for Semarang area and beyond, document interactions in the CRM, and collaborate with other teams to ensure a smooth customer journey and timely

Qualifications

• Previous experience in a customer service or support role is required.
• Excellent verbal and written communication skills.
• Proficiency with standard office software and CRM platforms.
• Ability to work independently and manage time effectively in a remote setting.
• Strong problem-solving skills and a customer-centric attitude.
• High school diploma or equivalent; further education is advantageous.

Responsibilities

• Manage inbound customer communications (phone, email, chat) in a timely and professional manner.
• Effectively troubleshoot and resolve customer issues and concerns.
• Provide detailed information about products, services, and policies.
• Process customer requests, orders, and returns accurately.
• Document all customer interactions and resolutions in the CRM system.
• Identify opportunities to improve the customer experience and escalate feedback as needed.

Skills

Customer service

Communication

Problem-solving

Time management

Education

High school diploma

Tools

CRM platforms

Office software

Job description

Migliore Bakery Surabaya is seeking a dedicated Customer Service Specialist to join their growing team. This role focuses on delivering outstanding support to customers via phone, email, and live chat, while helping to resolve issues and maintain a positive brand image.

Based in the Surabaya region with a flexible remote option, you will handle inquiries for Semarang area and beyond, document interactions in the CRM, and collaborate with other teams to ensure a smooth customer journey and timely