Customer Service - Sleman

Magada & Co; Indonesia; Remote; IDR 120,000,000 - 180,000,000; Full time

Benefits offered by this job

Competitive compensation package

Health and dental insurance

Career advancement opportunities

Remote working options

Paid time off

Job summary

Magada & Co is seeking a Customer Service Specialist to join the remote-friendly team, serving customers in the Semarang area and beyond. The role emphasizes outstanding support across phone, email, and chat, ensuring customer satisfaction with a flexible remote arrangement.

The ideal candidate will resolve issues, provide product information, and maintain CRM records, contributing to a positive brand image while working independently in a remote setup.

Qualifications

• Previous experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Proficiency with standard office software and CRM platforms.
• Ability to work independently and manage time effectively in a remote setting.

Responsibilities

• Manage inbound customer communications (phone, email, chat) in a timely and professional manner.
• Troubleshoot and resolve customer issues and concerns.
• Provide detailed information about products, services, and policies.
• Process customer requests, orders, and returns accurately.
• Document all customer interactions and resolutions in the CRM system.
• Identify opportunities to improve the customer experience and elevate feedback.

Skills

Verbal & written comms

CRM platforms

Time management

Customer-centric mindset

Education

High school diploma

Tools

CRM software

Office suites

Job description

• What Customer Service Sleman Jobs are in Tirto

Customer Service Specialist (Remote Option)

Our client is looking for a dedicated Customer Service Specialist to join their expanding team, serving customers in the Semarang area and beyond. This role emphasizes providing outstanding support and ensuring customer satisfaction through various communication channels. While based in the region, this position offers a significant degree of flexibility, with the potential for a fully remote work arrangement. You will be instrumental in resolving customer issues, answering inquiries, and contributing to a positive brand image.

About the Role

Our client is looking for a dedicated Customer Service Specialist to join their expanding team, serving customers in the Semarang area and beyond. This role emphasizes providing outstanding support and ensuring customer satisfaction through various communication channels. While based in the region, this position offers a significant degree of flexibility, with the potential for a fully remote work arrangement. You will be instrumental in resolving customer issues, answering inquiries, and contributing to a positive brand image.

Key Responsibilities

• Manage inbound customer communications (phone, email, chat) in a timely and professional manner.
• Effectively troubleshoot and resolve customer issues and concerns.
• Provide detailed information about products, services, and policies.
• Process customer requests, orders, and returns accurately.
• Document all customer interactions and resolutions in the CRM system.
• Identify opportunities to improve the customer experience and elevate feedback as needed.

Requirements

• Previous experience in a customer service or support role is required.
• Excellent verbal and written communication skills.
• Proficiency with standard office software and CRM platforms.
• Ability to work independently and manage time effectively in a remote setting.
• Strong problem‑solving skills and a customer‑centric attitude.
• High school diploma or equivalent; further education is advantageous.

Benefits

• Competitive compensation package.
• Comprehensive health and dental insurance.
• Opportunities for career advancement.
• Flexible remote working options.
• Paid time off and holiday leave.

Customer Service Specialist

Our client is actively seeking a motivated and customer‑centric Customer Service Specialist to join their fully remote team, serving customers in a Semarang area and beyond. This role emphasizes providing outstanding support and ensuring customer satisfaction through various communication channels. While based in the region, this position offers a significant degree of flexibility, with the potential for a fully remote work arrangement. You will be instrumental in resolving customer issues, answering inquiries, and contributing to a positive brand image.

About the Role

Our client is actively seeking a motivated and customer‑centric Customer Service Specialist to join their fully remote team, serving customers in a Semarang area and beyond. This role emphasizes providing outstanding support and ensuring customer satisfaction through various communication channels. While based in the region, this position