Customer Service (Jakarta)

Fit Hub; Jawa Barat; Remote; IDR 195,024,000 - 292,536,000; Full time

Benefits offered by this job

Competitive hourly wage

Bonuses potential

Comprehensive health benefits

Flexible remote setup

Career advancement

Job summary

Fit Hub is seeking a Remote Customer Support Representative to deliver outstanding service to a diverse global client base from a home office. You will handle inquiries, resolve issues, and ensure a positive experience with our products and services, supporting customers nationwide across Indonesia.

The role suits self-disciplined individuals with strong communication skills, comfortable with CRM and ticketing systems, and eager to grow professionally in a fully remote environment.

Qualifications

• Proven experience in a customer service or helpdesk role.
• Excellent verbal and written communication in Bahasa Indonesia and English.
• Familiarity with CRM software and ticketing systems.
• Ability to work independently in a remote setting.

Responsibilities

• Handle incoming customer support requests via various channels (phone, email, chat).
• Provide accurate information about products, services, and company policies.
• Troubleshoot common customer issues and guide them towards resolution.
• Document customer interactions and feedback in the support system.
• Identify and report trends in customer issues to improve service.
• Maintain a high level of customer satisfaction through professional and courteous service.

Skills

Customer service

Helpdesk

Communication

Bilingual EN/ID

Tools

CRM software

Ticketing systems

Job description

Our client is actively seeking a motivated Remote Customer Support Representative to provide outstanding service to their diverse customer base. This is a fully remote position, allowing you to work from the comfort of your home office and contribute to a globally recognized brand. You will handle customer inquiries, resolve issues, and ensure a positive experience with our client's products and services. This role is ideal for individuals who are self-disciplined, possess excellent communication skills, and thrive in a remote work environment, offering significant flexibility and the opportunity to grow professionally without geographical limitations, supporting customers nationwide.

About the Role

Our client is actively seeking a motivated Remote Customer Support Representative to provide outstanding service to their diverse customer base. This is a fully remote position, allowing you to work from the comfort of your home office and contribute to a globally recognized brand. You will handle customer inquiries, resolve issues, and ensure a positive experience with our client's products and services. This role is ideal for individuals who are self-disciplined, possess excellent communication skills, and thrive in a remote work environment, offering significant flexibility and the opportunity to grow professionally without geographical limitations, supporting customers nationwide.

Key Responsibilities

• Handle incoming customer support requests via various channels (phone, email, chat).
• Provide accurate information about products, services, and company policies.
• Troubleshoot common customer issues and guide them towards resolution.
• Document customer interactions and feedback meticulously in the support system.
• Identify and report trends in customer issues to improve overall service.
• Maintain a high level of customer satisfaction through professional and courteous service.

Requirements

• Proven experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills in Bahasa Indonesia and English.
• Familiarity with CRM software and ticketing systems is preferred.
• Strong active listening and problem-solving capabilities.
• Ability to work independently, manage time efficiently, and maintain productivity in a remote setting.
• A dedicated, quiet workspace with reliable internet connectivity.

Benefits

• Competitive hourly wage and potential for bonuses.
• Comprehensive health and wellness benefits.
• Flexible working hours and full remote setup.
• Opportunities for career advancement within the customer support field.
• Supportive team environment with regular virtual check-ins.

Our client is offering a Remote Customer Service Apprenticeship , providing a fantastic entry point into a customer-focused career. This fully remote program allows you to build essential communication and problem-solving skills from the comfort of