Remote Customer Service Specialist (Semarang Area)

Pt Indomarco Prismatama; Cilacap; Remote; IDR 44,640,000 - 89,280,000; Full time

Benefits offered by this job

Competitive compensation package

Health and dental insurance

Career advancement

Remote working options

Paid time off

Job summary

Pt Indomarco Prismatama is seeking a Customer Service Specialist with a remote option to assist customers in the Semarang area and beyond. The role emphasizes resolving inquiries, managing orders and returns, and maintaining a positive brand image across multiple channels.

The ideal candidate has prior customer service experience, strong communication skills, and the ability to work independently in a remote setting while using CRM systems to document interactions.

Qualifications

• Previous experience in a customer service or support role is required.
• Excellent verbal and written communication skills.
• Proficiency with standard office software and CRM platforms.
• Ability to work independently and manage time effectively in a remote setting.
• Strong problem-solving skills and a customer-centric attitude.
• High school diploma or equivalent; further education is advantageous.

Responsibilities

• Manage inbound customer communications (phone, email, chat) in a timely and professional manner.
• Effectively troubleshoot and resolve customer issues and concerns.
• Provide detailed information about products, services, and policies.
• Process customer requests, orders, and returns accurately.
• Document all customer interactions and resolutions in the CRM system.
• Identify opportunities to improve the customer experience and elevate feedback as needed.

Skills

Communication skills

Remote work

Time management

Problem solving

Education

High School diploma or equivalent

Tools

CRM platforms

Office software

Job description

Pt Indomarco Prismatama is seeking a Customer Service Specialist with a remote option to assist customers in the Semarang area and beyond. The role emphasizes resolving inquiries, managing orders and returns, and maintaining a positive brand image across multiple channels.

The ideal candidate has prior customer service experience, strong communication skills, and the ability to work independently in a remote setting while using CRM systems to document interactions.