Remote Customer Service Specialist

Pt Indomarco Prismatama; Kediri; Remote; IDR 44,640,000 - 78,120,000; Full time

Benefits offered by this job

Competitive compensation

Fully remote work

Health, dental, and vision insurance

Home office allowance

Job summary

Pt Indomarco Prismatama is seeking a Customer Service Specialist to join their team with a remote option, serving customers regionally in Semarang and beyond. You will provide outstanding support across channels and help resolve inquiries while maintaining strong brand standards.

The role requires excellent communication, CRM proficiency, and the ability to work independently in a remote setting, with opportunities for career growth and a competitive compensation package.

Qualifications

• Previous experience in a customer service or support role is required.
• Excellent verbal and written communication skills.
• Proficiency with standard office software and CRM platforms.
• Ability to work independently and manage time effectively in a remote setting.
• Strong problem-solving skills and a customer-centric attitude.
• High school diploma or equivalent; further education is advantageous.

Responsibilities

• Manage inbound customer communications (phone, email, chat) in a timely and professional manner.
• Effectively troubleshoot and resolve customer issues and concerns.
• Provide detailed information about products, services, and policies.
• Process customer requests, orders, and returns accurately.
• Document all customer interactions and resolutions in the CRM system.
• Identify opportunities to improve the customer experience and elevate feedback as needed.

Skills

Customer service

Communication skills

Problem-solving

Time management

Education

High school diploma or equivalent

Tools

CRM platforms

Helpdesk software

Ticketing systems

Job description

Pt Indomarco Prismatama is seeking a Customer Service Specialist to join their team with a remote option, serving customers regionally in Semarang and beyond. You will provide outstanding support across channels and help resolve inquiries while maintaining strong brand standards.

The role requires excellent communication, CRM proficiency, and the ability to work independently in a remote setting, with opportunities for career growth and a competitive compensation package.