Remote Customer Engagement Architect

Pt Candra Sumbertama; Samarinda; Remote; IDR 807,754,000 - 1,346,257,000; Full time

Benefits offered by this job

Salary incentives

Health benefits

Remote work stipend

Professional growth

Remote work

Job summary

Pt Candra Sumbertama is seeking a dynamic Remote Customer Engagement Specialist to join a fully remote team. You will craft and implement strategies to boost customer interaction, satisfaction, and loyalty across digital channels, building a global community around the brand.

You will collaborate with marketing and support teams, create engaging content, and analyze metrics to continuously improve campaigns, all while thriving in a flexible, remote environment.

Qualifications

• Bachelor's degree in Marketing, Communications, or a related field.
• Proven experience in customer engagement, social media management, or digital marketing.
• Excellent written and verbal communication skills, with a knack for creative content creation.
• Proficiency in social media management tools and analytics platforms.
• Strong understanding of customer behavior and digital trends, comfortable working in a fully remote setting.

Responsibilities

• Develop and execute strategies for customer engagement through social media, email, and other digital platforms.
• Monitor online conversations and respond to customer comments and queries in a timely and appropriate manner.
• Create engaging content that resonates with the target audience and encourages interaction.
• Analyze engagement metrics and report on the effectiveness of campaigns.
• Collaborate with marketing and support teams to ensure a consistent brand voice and customer experience.

Skills

Customer engagement

Social media management

Digital marketing

Content creation

Communication

Education

Bachelor's degree in Marketing/Communications

Tools

Social media tools

Analytics platforms

Job description

Pt Candra Sumbertama is seeking a dynamic Remote Customer Engagement Specialist to join a fully remote team. You will craft and implement strategies to boost customer interaction, satisfaction, and loyalty across digital channels, building a global community around the brand.

You will collaborate with marketing and support teams, create engaging content, and analyze metrics to continuously improve campaigns, all while thriving in a flexible, remote environment.