Remote-Ready Customer Service Specialist (Semarang)

Pt Wismilak Inti Makmur Tbk; Surabaya ꦱꦸꦫꦧꦪ; Remote; IDR 44,640,000 - 78,120,000; Full time

Job summary

Pt Wismilak Inti Makmur Tbk is seeking a Customer Service Specialist with a flexible remote option to support customers in Semarang and surrounding regions. The role focuses on delivering outstanding support across multiple communication channels and maintaining a positive brand image.

Based in the Semarang area, the position offers the possibility of full remote work and requires resolving customer issues, answering inquiries, and guiding customers through products and policies.

Responsibilities

• Manage inbound customer communications (phone, email, chat) in a timely and professional manner.
• Troubleshoot and resolve customer issues and concerns.
• Provide detailed information about products, services, and policies.
• Process customer requests, orders

Job description

Pt Wismilak Inti Makmur Tbk is seeking a Customer Service Specialist with a flexible remote option to support customers in Semarang and surrounding regions. The role focuses on delivering outstanding support across multiple communication channels and maintaining a positive brand image.

Based in the Semarang area, the position offers the possibility of full remote work and requires resolving customer issues, answering inquiries, and guiding customers through products and policies.