Remote Customer Advocacy Specialist

Kurniawan Group; Jambi; Remote; IDR 447,868,000 - 806,163,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Health, dental, vision insurance

Paid time off

Professional growth opportunities

Job summary

Kurniawan Group seeks a Remote Customer Advocacy Specialist to champion the voice of customers from a fully remote setup. Based anywhere, you’ll engage customers, resolve issues, and gather feedback to drive product improvements.

The role emphasizes empathy, strong communication, and proactive problem solving while collaborating with cross-functional teams. Join a forward-thinking company focused on customer centricity and continuous improvement, with flexible remote work, growth opportunities,

Qualifications

• Proven experience in a customer advocacy, customer success, or high-level support role.
• Excellent communication and problem-solving abilities.
• Ability to empathize with customers and articulate needs internally.
• Experience using CRM and customer support platforms.
• Strong organizational skills for remote work.

Responsibilities

• Act as primary advocate for customers addressing needs with empathy.
• Resolve complex issues and coordinate with cross-functional teams.
• Proactively gather feedback on products and services.
• Identify trends in feedback and escalate for improvement.
• Educate customers on best practices and resources.
• Maintain detailed records of interactions and resolutions.

Skills

Customer advocacy

Customer success

High-level support

Communication skills

Problem solving

Conflict resolution

CRM software

Tools

CRM software

Job description

Kurniawan Group seeks a Remote Customer Advocacy Specialist to champion the voice of customers from a fully remote setup. Based anywhere, you’ll engage customers, resolve issues, and gather feedback to drive product improvements.

The role emphasizes empathy, strong communication, and proactive problem solving while collaborating with cross-functional teams. Join a forward-thinking company focused on customer centricity and continuous improvement, with flexible remote work, growth opportunities,