Remote Customer Retention Specialist

Pt Cyberindo Aditama (Cbn); Indonesia; Remote; IDR 66,960,000 - 111,600,000; Full time

Benefits offered by this job

Remote work

Retention bonus

Health benefits

Professional growth

Virtual team culture

Home office stipend

Access to remote collaboration tools

Work-life balance focus

Job summary

Pt Cyberindo Aditama (Cbn) is seeking a Remote Customer Retention Specialist to join our growing, fully remote team. You will drive retention strategies, engage with existing customers, and collaborate with sales and success teams to reduce churn in the Indonesian market.

In this remote role, you will need strong communication skills, data-driven insight, and a proactive mindset to maintain high customer satisfaction while supporting sustainable growth across our customer base.

Qualifications

• Proven experience in customer retention, account management, or customer success.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of customer lifecycle management and loyalty programs.
• Ability to analyze customer data and identify trends and patterns.

Responsibilities

• Develop and implement strategies to increase customer retention rates.
• Proactively contact existing customers to gauge satisfaction and address concerns.
• Identify at-risk customers and implement targeted retention campaigns.
• Respond to customer inquiries related to renewals, service issues, and account management.
• Educate customers on product benefits and new features to enhance value perception.
• Collaborate with sales and customer success teams to ensure a unified customer experience.

Skills

Customer retention

Account management

Customer success

Communication

Data analysis

Education

Bachelor's degree in Marketing, Business, or related field

Tools

CRM software

Job description

Pt Cyberindo Aditama (Cbn) is seeking a Remote Customer Retention Specialist to join our growing, fully remote team. You will drive retention strategies, engage with existing customers, and collaborate with sales and success teams to reduce churn in the Indonesian market.

In this remote role, you will need strong communication skills, data-driven insight, and a proactive mindset to maintain high customer satisfaction while supporting sustainable growth across our customer base.