Remote Customer Success Specialist: Client Growth&Retention

BukuWarung; Ternate; Remote; IDR 279,000,000 - 502,200,000; Full time

Benefits offered by this job

Bonus structure

Remote benefits package

Generous paid time off

Professional growth

Job summary

BukuWarung is seeking a passionate Remote Customer Success Specialist to join its fully remote team. You will nurture client relationships, drive adoption of our products, and help customers maximize value from home.

The role emphasizes proactive engagement, health metric monitoring, and collaboration with product and sales teams. Excellent communication and CRM experience are essential, with the ability to manage a remote workload effectively.

Qualifications

• Experience in customer success or related client-facing roles.
• Excellent communication and interpersonal skills.
• Strong understanding of CRM principles.
• Ability to work independently in a remote environment.

Responsibilities

• Engage with customers to ensure successful product adoption.
• Provide proactive support and resolve inquiries efficiently.
• Monitor health metrics and identify upsell opportunities.
• Conduct regular check-ins and business reviews with key clients.
• Gather feedback to inform product and sales teams for service enhancements.

Skills

Customer success

Account management

CRM software

Remote work

Tools

CRM tools

Job description

BukuWarung is seeking a passionate Remote Customer Success Specialist to join its fully remote team. You will nurture client relationships, drive adoption of our products, and help customers maximize value from home.

The role emphasizes proactive engagement, health metric monitoring, and collaboration with product and sales teams. Excellent communication and CRM experience are essential, with the ability to manage a remote workload effectively.