Remote Customer Engagement Strategist

Pt Sentosa Inti Dharma; Cirebon; Remote; IDR 66,402,000 - 89,838,000; Full time

Job summary

Pt Sentosa Inti Dharma is seeking a Remote Customer Engagement Specialist to join a fully remote team. You will develop and execute engagement strategies across social media, email, and digital channels to foster loyalty and brand advocacy.

You will manage communications with a global customer base from Bali-origin friendly setup, crafting engaging content, analyzing metrics, and collaborating with marketing and support to ensure a consistent voice and outstanding customer experience.

Qualifications

• Bachelor's degree in Marketing, Communications, or a related field.
• Proven experience in customer engagement, social media management, or digital marketing.
• Excellent written and verbal communication skills.
• Proficiency in social media management tools and analytics platforms.
• Strong understanding of customer behavior and digital trends, comfortable working in a fully remote setting.

Responsibilities

• Develop and execute customer engagement strategies across social media, email, and other digital channels.
• Monitor online conversations and respond to comments and queries promptly.
• Create engaging content that resonates with target audiences.
• Analyze engagement metrics and report campaign results.
• Collaborate with marketing and support to ensure a consistent brand voice.
• Identify opportunities to upsell and cross-sell through engagement.
• Gather customer feedback to inform product improvements.

Skills

Customer engagement

Social media management

Digital marketing

Content creation

Education

Bachelor's degree in Marketing, Communications, or related field

Bachelor's degree in Marketing, Communications, Business, or related field

Tools

Social media analytics tools

Job description

Pt Sentosa Inti Dharma is seeking a Remote Customer Engagement Specialist to join a fully remote team. You will develop and execute engagement strategies across social media, email, and digital channels to foster loyalty and brand advocacy.

You will manage communications with a global customer base from Bali-origin friendly setup, crafting engaging content, analyzing metrics, and collaborating with marketing and support to ensure a consistent voice and outstanding customer experience.