Remote Client Success & Relationship Specialist

RHB Group; Indonesia; Remote; IDR 89,280,000 - 167,400,000; Full time

Benefits offered by this job

Performance bonus

Remote work

Health insurance

Dental insurance

Vision insurance

Paid time off

Professional development

Job summary

Rhb Banking Group in Indonesia is seeking a Remote Client Relationship Specialist to manage a portfolio of client accounts from a fully remote setup. You will build strong, lasting relationships through proactive communication and tailored solutions, acting as the primary contact for client inquiries.

Applicants should have experience in client or account management, excellent communication and negotiation skills, and proficiency with CRM tools.

Qualifications

• Proven experience in client relationship or account management.
• Excellent communication, negotiation, and interpersonal skills.
• Strong ability to tailor solutions to client needs.
• Proficient in CRM tools and client management software.
• Comfortable working independently in a remote setting.
• Degree in business/marketing or related field preferred.

Responsibilities

• Proactively manage a portfolio of client accounts and ensure needs are met.
• Build and sustain long-term client relationships through regular touchpoints.
• Respond promptly to inquiries and act as the primary contact.
• Identify upsell and cross-sell opportunities for relevant products.
• Collaborate with internal teams to deliver excellent service.
• Gather client feedback to inform product improvements.

Skills

Client relationship management

Account management

Communication skills

Negotiation

Remote work

Education

Bachelor's degree in business, marketing, or related field

Tools

CRM software

Job description

Rhb Banking Group in Indonesia is seeking a Remote Client Relationship Specialist to manage a portfolio of client accounts from a fully remote setup. You will build strong, lasting relationships through proactive communication and tailored solutions, acting as the primary contact for client inquiries.

Applicants should have experience in client or account management, excellent communication and negotiation skills, and proficiency with CRM tools.