Remote Client Success & Relationship Specialist

Bank Jatim; Blitar; Remote; IDR 180,000,000 - 300,000,000; Full time

Benefits offered by this job

Health insurance

Fully remote work

Paid time off

Professional development

Job summary

Bank Jatim is seeking a Remote Client Relationship Specialist to manage a client portfolio from a fully remote setup. The role focuses on building lasting relationships, addressing inquiries, and driving satisfaction and growth through proactive engagement.

You will engage with clients, identify upsell opportunities, and collaborate with internal teams to ensure smooth service delivery while delivering tailored solutions in a remote environment.

Qualifications

• Experience in client relationship or account management.
• Excellent communication and negotiation skills.
• Ability to understand client needs and provide tailored solutions.
• Proficient with CRM software and tools.
• Capable of working independently in a remote setting.

Responsibilities

• Proactively manage a portfolio of client accounts to meet needs and exceed expectations.
• Build and maintain strong, long‑lasting client relationships through regular contact.
• Address inquiries and feedback promptly as the primary point of contact.
• Identify opportunities for upselling and cross‑selling relevant products or services.
• Collaborate with internal teams to ensure satisfaction and smooth service delivery.
• Gather client feedback to inform product development and service improvements.

Skills

Client relationships

Account management

Communication

CRM software

Remote work

Education

Bachelor's degree

Tools

CRM systems

Job description

Bank Jatim is seeking a Remote Client Relationship Specialist to manage a client portfolio from a fully remote setup. The role focuses on building lasting relationships, addressing inquiries, and driving satisfaction and growth through proactive engagement.

You will engage with clients, identify upsell opportunities, and collaborate with internal teams to ensure smooth service delivery while delivering tailored solutions in a remote environment.