Banking Relationship Specialist – Blitar

Bank Jatim; Blitar; Remote; IDR 180,000,000 - 300,000,000; Full time

Benefits offered by this job

Health insurance

Fully remote work

Paid time off

Professional development

Job summary

Bank Jatim is seeking a Remote Client Relationship Specialist to manage a client portfolio from a fully remote setup. The role focuses on building lasting relationships, addressing inquiries, and driving satisfaction and growth through proactive engagement.

You will engage with clients, identify upsell opportunities, and collaborate with internal teams to ensure smooth service delivery while delivering tailored solutions in a remote environment.

Qualifications

• Experience in client relationship or account management.
• Excellent communication and negotiation skills.
• Ability to understand client needs and provide tailored solutions.
• Proficient with CRM software and tools.
• Capable of working independently in a remote setting.

Responsibilities

• Proactively manage a portfolio of client accounts to meet needs and exceed expectations.
• Build and maintain strong, long‑lasting client relationships through regular contact.
• Address inquiries and feedback promptly as the primary point of contact.
• Identify opportunities for upselling and cross‑selling relevant products or services.
• Collaborate with internal teams to ensure satisfaction and smooth service delivery.
• Gather client feedback to inform product development and service improvements.

Skills

Client relationships

Account management

Communication

CRM software

Remote work

Education

Bachelor's degree

Tools

CRM systems

Job description

Our client is seeking exceptional Remote Client Relationship Specialists to join their fully remote team, dedicated to fostering strong and lasting connections with their clientele, operating with a base in Banjarmasin, South Kalimantan. This role is paramount in ensuring client satisfaction, retention, and growth through proactive engagement and superior service. As a remote professional, you will leverage digital tools to build rapport and provide tailored support, contributing to a culture that prioritizes client success and collaborative virtual teamwork. This is a significant opportunity for seasoned professionals in relationship management.

Key Responsibilities

• Proactively manage a portfolio of client accounts, ensuring their needs are met and expectations exceeded.
• Build and maintain strong, long-lasting client relationships through regular communication and engagement.
• Address client inquiries, concerns, and feedback promptly and effectively, acting as their primary point of contact.
• Identify opportunities for upselling and cross-selling relevant products or services.
• Collaborate with internal teams to ensure client satisfaction and smooth service delivery.
• Gather client feedback to inform product development and service improvements.

Requirements

• Proven experience in client relationship management, account management, or a similar customer-facing role.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong understanding of client needs and ability to provide tailored solutions.
• Proficiency in CRM software and other client management tools.
• Ability to work independently, manage priorities, and deliver results in a remote setting.
• Bachelor's degree in business, marketing, or a related field is preferred.

Benefits

• Highly competitive salary and performance-based bonuses.
• Fully remote work arrangement offering maximum flexibility.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and opportunities for professional development.
• A supportive and collaborative remote work environment with a focus on client success.