Remote Client Success Advisor | Flexible Hours

Uob; Kota Medan ᯔᯩᯑᯉ᯲; Remote; IDR 66.960.000 - 133.920.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Fully remote position

Health and wellness benefits

Professional development budget

Supportive remote culture

Zusammenfassung

Uob is seeking an experienced Remote Client Support Advisor to join a distributed team. This fully remote role focuses on delivering outstanding guidance, resolving client concerns, and proactively enhancing client success from anywhere.

You will be the primary contact, documenting interactions, expanding product understanding, and collaborating with internal teams to elevate service quality. A customer-first mindset and independent remote work capability are essential.

Qualifikationen

• Proven experience in client support, customer service, or account management.
• Excellent communication and problem-solving skills.
• Familiarity with CRM software and remote work tools.
• Able to work independently in a remote setting.
• Bachelor's degree is advantageous.

Aufgaben

• Provide expert remote support and guidance to clients.
• Address inquiries and resolve issues through multiple channels.
• Document interactions and resolutions in the CRM system.
• Identify opportunities to enhance client experience.
• Collaborate with internal teams to improve service delivery.
• Keep up-to-date with product knowledge.

Kenntnisse

Client support experience

Customer service

Account management

CRM proficiency

Ausbildung

Bachelor's degree

Tools

CRM software

Remote collaboration tools

Jobbeschreibung

Uob is seeking an experienced Remote Client Support Advisor to join a distributed team. This fully remote role focuses on delivering outstanding guidance, resolving client concerns, and proactively enhancing client success from anywhere.

You will be the primary contact, documenting interactions, expanding product understanding, and collaborating with internal teams to elevate service quality. A customer-first mindset and independent remote work capability are essential.