Client Advisor, Privilege Banking (Based In Singapore)

Uob; Kota Medan ᯔᯩᯑᯉ᯲; À distance; IDR 66 960 000 - 133 920 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Fully remote position

Health and wellness benefits

Professional development budget

Supportive remote culture

Résumé du poste

Uob is seeking an experienced Remote Client Support Advisor to join a distributed team. This fully remote role focuses on delivering outstanding guidance, resolving client concerns, and proactively enhancing client success from anywhere.

You will be the primary contact, documenting interactions, expanding product understanding, and collaborating with internal teams to elevate service quality. A customer-first mindset and independent remote work capability are essential.

Qualifications

• Proven experience in client support, customer service, or account management.
• Excellent communication and problem-solving skills.
• Familiarity with CRM software and remote work tools.
• Able to work independently in a remote setting.
• Bachelor's degree is advantageous.

Responsabilités

• Provide expert remote support and guidance to clients.
• Address inquiries and resolve issues through multiple channels.
• Document interactions and resolutions in the CRM system.
• Identify opportunities to enhance client experience.
• Collaborate with internal teams to improve service delivery.
• Keep up-to-date with product knowledge.

Connaissances

Client support experience

Customer service

Account management

CRM proficiency

Formation

Bachelor's degree

Outils

CRM software

Remote collaboration tools

Description du poste

Our client is searching for an experienced and empathetic Remote Client Support Advisor to become a valuable part of their distributed team. This role is central to ensuring our clients receive outstanding support and guidance, helping them to fully leverage our client's offerings. You will act as a primary point of contact, addressing concerns and proactively identifying solutions to foster long-term client success. This fully remote position offers significant flexibility and the opportunity to work with a dynamic team dedicated to excellence, innovation, and a positive client experience from any location.

About the Role

Our client is searching for an experienced and empathetic Remote Client Support Advisor to become a valuable part of their distributed team. This role is central to ensuring our clients receive outstanding support and guidance, helping them to fully leverage our client's offerings. You will act as a primary point of contact, addressing concerns and proactively identifying solutions to foster long-term client success. This fully remote position offers significant flexibility and the opportunity to work with a dynamic team dedicated to excellence, innovation, and a positive client experience from any location.

Key Responsibilities

• Provide expert remote support and guidance to clients regarding products and services.
• Address client inquiries, concerns, and issues through various communication channels.
• Document client interactions, feedback, and resolutions accurately in the CRM system.
• Proactively identify client needs and opportunities to enhance their experience and value.
• Collaborate with internal teams to resolve client issues and improve service delivery.
• Maintain up-to-date knowledge of products, services, and industry best practices.

Requirements

• Proven experience in client support , customer service, or account management.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency with CRM software and remote collaboration tools.
• Demonstrated ability to work independently and manage time effectively in a remote setting.
• Strong client advocacy skills and a commitment to customer satisfaction.
• A bachelor's degree in a relevant field is advantageous.

Benefits

• Competitive salary and performance-based bonuses.
• Fully remote position with flexible working hours.
• Comprehensive health and wellness benefits package.
• Generous professional development budget.
• A supportive and inclusive remote work culture.