Luxury Client Advisor - High Earnings & Career Growth

Luxehouze; Jawa Barat; Remote; IDR 180,000,000 - 300,000,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Fully remote

Health and wellness benefits

Professional development budget

Supportive remote work culture

Job summary

Luxehouze is seeking an experienced Remote Client Support Advisor to join a distributed team and deliver outstanding support from any location. The role focuses on guiding clients, addressing inquiries, and proactively improving their experience with the company’s offerings.

You will document interactions in the CRM, collaborate with internal teams, and stay current on product knowledge while delivering flexible, fully remote work with a strong emphasis on customer satisfaction.

Qualifications

• Proven experience in client support, customer service, or account management.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency with CRM software and remote collaboration tools.
• Demonstrated ability to work independently and manage time effectively in a remote setting.
• Strong client advocacy skills and a commitment to customer satisfaction.
• A bachelor's degree in a relevant field is advantageous.

Responsibilities

• Provide expert remote support and guidance to clients regarding products and services.
• Address client inquiries, concerns, and issues through various communication channels.
• Document client interactions, feedback, and resolutions accurately in the CRM system.
• Proactively identify client needs and opportunities to enhance their experience and value.
• Collaborate with internal teams to resolve client issues and improve service delivery.
• Maintain up-to-date knowledge of products, services, and industry best practices.

Skills

Client support

Communication

Active listening

Problem solving

Time management

Customer advocacy

Education

Bachelor's degree

Tools

CRM software

Remote collaboration tools

Job description

Remote Client Support Advisor

Our client is searching for an experienced and empathetic Remote Client Support Advisor to become a valuable part of their distributed team. This role is central to ensuring our clients receive outstanding support and guidance, helping them to fully leverage our client’s offerings. You will act as a primary point of contact, addressing concerns and proactively identifying solutions to foster long-term client success. This fully remote position offers significant flexibility and the opportunity to work with a dynamic team dedicated to excellence, innovation, and a positive client experience from any location.

Key Responsibilities

• Provide expert remote support and guidance to clients regarding products and services.
• Address client inquiries, concerns, and issues through various communication channels.
• Document client interactions, feedback, and resolutions accurately in the CRM system.
• Proactively identify client needs and opportunities to enhance their experience and value.
• Collaborate with internal teams to resolve client issues and improve service delivery.
• Maintain up-to-date knowledge of products, services, and industry best practices.

Requirements

• Proven experience in client support, customer service, or account management.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency with CRM software and remote collaboration tools.
• Demonstrated ability to work independently and manage time effectively in a remote setting.
• Strong client advocacy skills and a commitment to customer satisfaction.
• A bachelor's degree in a relevant field is advantageous.

Benefits

• Competitive salary and performance-based bonuses.
• Fully remote position with flexible working hours.
• Comprehensive health and wellness benefits package.
• Generous professional development budget.
• A supportive and inclusive remote work culture.