Sales Team Lead - Client Relations & Performance

Id90 Pt Japfa Food Indonesia; Surabaya ꦱꦸꦫꦧꦪ; Remote; IDR 78,120,000 - 133,920,000; Full time

Benefits offered by this job

Fully remote position

Health and wellness benefits

Professional development

Job summary

Id90 Pt Japfa Food Indonesia is seeking a Remote Client Relations Specialist to manage and nurture relationships with a portfolio of clients from Makassar and beyond. This fully remote role emphasizes proactive communication, trust-building, and delivering exceptional client care to ensure positive experiences.

You will collaborate with cross-functional teams to ensure seamless client journeys and drive satisfaction in a fully distributed setup.

Qualifications

• Experience in client relations, account management, or customer success.
• Excellent communication, negotiation, and interpersonal abilities.
• Proficient with CRM software and remote work.

Responsibilities

• Manage and maintain relationships with a portfolio of assigned clients.
• Serve as the primary point of contact for client inquiries, issues, and feedback.
• Proactively communicate updates, new features, and relevant information to clients.
• Identify opportunities to enhance client satisfaction and retention through personalized engagement.
• Collaborate with sales, support, and product teams to ensure seamless client experiences.

Skills

Client relations

Account management

Customer success

Communication

Negotiation

Interpersonal skills

Remote work

CRM software

Tools

CRM software

Job description

Remote Client Relations Specialist - Makassar

Our client is looking for a dedicated and skilled Remote Client Relations Specialist to join their distributed team, serving clients from Makassar and beyond. This position is integral to nurturing strong, lasting relationships with our clientele, ensuring their needs are met and their experience is consistently positive. Working entirely from home, you will be a key advocate for our clients, bridging communication between them and our internal departments. We seek an individual who excels in a remote environment and is passionate about building trust and delivering exceptional client care.

About the Role

Our client is looking for a dedicated and skilled Remote Client Relations Specialist to join their distributed team, serving clients from Makassar and beyond. This position is integral to nurturing strong, lasting relationships with our clientele, ensuring their needs are met and their experience is consistently positive. Working entirely from home, you will be a key advocate for our clients, bridging communication between them and our internal departments. We seek an individual who excels in a remote environment and is passionate about building trust and delivering exceptional client care.

Key Responsibilities

• Manage and maintain relationships with a portfolio of assigned clients.
• Serve as the primary point of contact for client inquiries, issues, and feedback.
• Proactively communicate updates, new features, and relevant information to clients.
• Identify opportunities to enhance client satisfaction and retention through personalized engagement.
• Collaborate with sales, support, and product teams to ensure seamless client experiences.

Requirements

• Previous experience in client relations , account management, or customer success.
• Exceptional communication, negotiation, and interpersonal skills.
• Ability to build rapport and trust with clients remotely.
• Strong problem-solving abilities and a proactive approach to client management.
• Proficiency in CRM software and experience working effectively in a fully remote setting.

Benefits

• Competitive salary with attractive bonus opportunities.
• Fully remote position offering significant work-life flexibility.
• Comprehensive health and wellness benefits package.
• Access to ongoing professional development and training programs.
• A supportive and inclusive virtual team culture committed to client success.