B2B Sales Coordinator - Local Accounts & Support

Japfa; Serang; Remote; IDR 432.355.000 - 756.620.000; Vollzeit

Benefits dieser Stelle

Remote-friendly role

Performance bonuses

Health insurance contributions

Flexible hours

Zusammenfassung

Japfa is seeking a Remote Customer Support Agent to join its global accounts team. You will be the first point of contact for international customers, handling inquiries via email, chat, and phone from your home office.

The role requires strong English communication and prior customer service experience, with the ability to work independently in a remote setting. You will use CRM tools to document interactions and collaborate with a global team to resolve issues and improve service.

Qualifikationen

• Experience in customer service or call center.
• Excellent written and verbal English.
• Ability to work remotely with minimal supervision.
• Familiarity with CRM and ticketing systems.
• Stable high-speed internet and quiet workspace.

Aufgaben

• Handle high volume inbound inquiries via email, chat, and phone.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues, escalating when needed.
• Maintain detailed records of interactions in the CRM.
• Meet and exceed customer satisfaction and response-time metrics.

Kenntnisse

Customer service

English fluency

Remote work ability

Problem solving

Ausbildung

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM software

Ticketing systems

Jobbeschreibung

Remote Customer Support Agent - Global Accounts

Our client is a leading multinational corporation seeking dedicated and proactive Remote Customer Support Agents to join their globally distributed team. This position is ideal for individuals who thrive in a remote work environment and possess a passion for providing exceptional customer service. You will be the first point of contact for our client's diverse international customer base, handling inquiries, resolving issues, and ensuring a positive and seamless experience across all touchpoints. Working from the comfort of your own home, you will leverage advanced communication tools and platforms to connect with customers worldwide. This role offers unparalleled flexibility and the opportunity to be part of a forward-thinking company that embraces a remote-first culture. Your contributions will be vital in upholding our client's reputation for outstanding customer care on a global scale. We are committed to providing our remote team members with the resources and support needed to excel, making this an excellent career opportunity.

About the Role

Our client is a leading multinational corporation seeking dedicated and proactive Remote Customer Support Agents to join their globally distributed team. This position is ideal for individuals who thrive in a remote work environment and possess a passion for providing exceptional customer service. You will be the first point of contact for our client's diverse international customer base, handling inquiries, resolving issues, and ensuring a positive and seamless experience across all touchpoints. Working from the comfort of your own home, you will leverage advanced communication tools and platforms to connect with customers worldwide. This role offers unparalleled flexibility and the opportunity to be part of a forward-thinking company that embraces a remote-first culture. Your contributions will be vital in upholding our client's reputation for outstanding customer care on a global scale. We are committed to providing our remote team members with the resources and support needed to excel, making this an excellent career opportunity.

Key Responsibilities

• Handle a high volume of inbound customer inquiries via email, chat, and phone calls in a professional and efficient manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, escalating complex cases to the appropriate internal teams when necessary.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Identify customer needs and help customers use specific features of our client's products/services effectively.
• Contribute to team goals by meeting or exceeding performance metrics for customer satisfaction and response times.
• Collaborate with remote team members and supervisors to share best practices and improve service delivery.
• Proactively identify opportunities to enhance the customer experience and provide feedback for service improvements.
• Adhere to all company policies and procedures, ensuring data privacy and security protocols are followed.

Requirements

• Proven experience in customer service, call center, or a similar client-facing role.
• Excellent communication skills, both written and verbal, with fluency in English and ideally proficiency in at least one other major language "(e.g., Spanish, French, Mandarin)".
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work independently and manage time effectively in a remote setting.
• Proficiency with computers, internet navigation, and common office software.
• Experience with CRM software and ticketing systems is highly desirable.
• A dedicated, quiet workspace with a stable high-speed internet connection is mandatory.
• High school diploma or equivalent required; associate's or bachelor's degree is a plus.
• Flexibility to work various shifts, including evenings and weekends, may be required.

Benefits

Our client offers a competitive salary, regular performance-based bonuses, and a comprehensive remote benefits package. This includes health insurance contributions, paid time off, and opportunities for virtual training and professional development. Join a globally recognized company that prioritizes employee well-being and offers significant opportunities for career growth within a fully remote structure. Our client provides all necessary equipment and software for you to succeed from home. We foster a culture of inclusion, continuous improvement, and employee engagement, despite the remote nature of our operations. Be part of an innovative team that values flexibility and performance. Enjoy the convenience of working from home while making a global impact.