Remote Client Success Specialist

Luxehouze; Jawa Barat; À distance; IDR 180 000 000 - 300 000 000; Plein temps

Avantages offerts par ce poste

Competitive salary + bonuses

Fully remote

Health and wellness benefits

Professional development budget

Supportive remote work culture

Résumé du poste

Luxehouze is seeking an experienced Remote Client Support Advisor to join a distributed team and deliver outstanding support from any location. The role focuses on guiding clients, addressing inquiries, and proactively improving their experience with the company’s offerings.

You will document interactions in the CRM, collaborate with internal teams, and stay current on product knowledge while delivering flexible, fully remote work with a strong emphasis on customer satisfaction.

Qualifications

• Proven experience in client support, customer service, or account management.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency with CRM software and remote collaboration tools.
• Demonstrated ability to work independently and manage time effectively in a remote setting.
• Strong client advocacy skills and a commitment to customer satisfaction.
• A bachelor's degree in a relevant field is advantageous.

Responsabilités

• Provide expert remote support and guidance to clients regarding products and services.
• Address client inquiries, concerns, and issues through various communication channels.
• Document client interactions, feedback, and resolutions accurately in the CRM system.
• Proactively identify client needs and opportunities to enhance their experience and value.
• Collaborate with internal teams to resolve client issues and improve service delivery.
• Maintain up-to-date knowledge of products, services, and industry best practices.

Connaissances

Client support

Communication

Active listening

Problem solving

Time management

Customer advocacy

Formation

Bachelor's degree

Outils

CRM software

Remote collaboration tools

Description du poste

Luxehouze is seeking an experienced Remote Client Support Advisor to join a distributed team and deliver outstanding support from any location. The role focuses on guiding clients, addressing inquiries, and proactively improving their experience with the company’s offerings.

You will document interactions in the CRM, collaborate with internal teams, and stay current on product knowledge while delivering flexible, fully remote work with a strong emphasis on customer satisfaction.