Relationship Officer / Manager (Balikpapan)

PT Bank Nationalnobu Tbk; Balikpapan; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

PT Bank Nationalnobu Tbk (Nobu Bank) seeks a Relationship Officer/Manager in Balikpapan to develop and maintain strong client relationships, analyze needs, and promote a broad range of banking products. You will meet sales targets and deliver tailored financial proposals while ensuring regulatory compliance and outstanding service.

Responsibilities include transaction processing, cross-selling opportunities, and collaboration with branch teams to attract new clients.

Qualifications

• Experience in retail banking or financial services with a track record in sales.
• Ability to analyze client needs and propose suitable banking products.
• Strong communication and relationship-building skills.
• Knowledge of retail deposits, loans, investments, and insurance basics.
• Proficiency with banking systems and MS Office applications.

Responsibilities

• Develop and maintain strong relationships with existing and prospective clients within your assigned portfolio
• Conduct comprehensive needs analysis for clients to identify suitable banking and financial products and services
• Present and promote a wide range of retail banking products, including deposits, loans, investment products and insurance services
• Achieve or exceed sales targets and performance objectives set by management for client acquisition and product uptake
• Prepare and present financial proposals and solutions tailored to individual client requirements
• Process banking transactions accurately and efficiently whilst ensuring compliance with all regulatory requirements
• Provide exceptional customer service and support to resolve client queries and concerns promptly
• Participate in branch marketing initiatives and promotional activities to attract new clients
• Maintain detailed and accurate records of all client interactions and transactions in our systems
• Collaborate with colleagues across the branch to deliver seamless service and identify cross-selling opportunities

Skills

Retail banking experience

Sales oriented

Interpersonal communication

Financial product knowledge

MS Office proficiency

Banking systems familiarity

Education

Bachelor's degree in Business or Finance

Tools

Banking software

CRM systems

MS Excel

Job description

Relationship Officer / Manager (Balikpapan)

Develop and maintain strong relationships with existing and prospective clients within your assigned portfolio

Conduct comprehensive needs analysis for clients to identify suitable banking and financial products and services

Present and promote a wide range of retail banking products, including deposits, loans, investment products and insurance services

Achieve or exceed sales targets and performance objectives set by management for client acquisition and product uptake

Prepare and present financial proposals and solutions tailored to individual client requirements

Process banking transactions accurately and efficiently whilst ensuring compliance with all regulatory requirements

Provide exceptional customer service and support to resolve client queries and concerns promptly

Participate in branch marketing initiatives and promotional activities to attract new clients

Maintain detailed and accurate records of all client interactions and transactions in our systems

Collaborate with colleagues across the branch to deliver seamless service and identify cross-selling opportunities

What we're looking for

Proven experience working in retail banking, sales or customer relationship management, preferably within a banking or financial services environment

Strong sales ability with a demonstrated track record of achieving or exceeding targets and building client portfolios

Excellent interpersonal and communication skills with the ability to build rapport and trust with diverse clientele

Solid knowledge of retail banking products and services, including deposits, loans and investment products

Proficiency in using banking systems and Microsoft Office applications

Strong organisational and time management skills with the ability to manage multiple priorities effectively

Integrity and professionalism with a commitment to upholding banking regulations and compliance standards

Customer-focused mindset with a genuine desire to provide high-quality service and support

Ability to work effectively in a team environment and collaborate with colleagues at all levels

Local knowledge of the Kendari market and established networks in the region would be advantageous

Tertiary qualification in business, finance or related discipline is preferred

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Indonesia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a relationship officer?
• Which of the following types of qualifications do you have?

PT Bank Nationalnobu Tbk (Nobu Bank) is a Private National Foreign Exchange Commercial Bank with over 25 years of experience in Indonesia's banking industry. Committed to delivering quality financial services, Nobu Bank continuously develops innovative banking products and digital solutions to meet customers' needs. With a growing nationwide network and comprehensive digital banking services, the bank supports individuals, businesses, and SMEs while contributing to Indonesia's economic growth. Nobu Bank strives to build lasting trust and achieve sustainable growth through service excellence and innovation.

PT Bank Nationalnobu Tbk (Nobu Bank) is a Private National Foreign Exchange Commercial Bank with over 25 years of experience in Indonesia's banking industry. Committed to delivering quality financial services, Nobu Bank continuously develops innovative banking products and digital solutions to meet customers' needs. With a growing nationwide network and comprehensive digital banking services, the bank supports individuals, businesses, and SMEs while contributing to Indonesia's economic growth. Nobu Bank strives to build lasting trust and achieve sustainable growth through service excellence and innovation.