Operation Service Supervisor (Jakarta)

PT Bank Nationalnobu Tbk; Jakarta Barat; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

PT Bank Nationalnobu Tbk (Nobu Bank) is seeking an Operation Supervisor to manage daily branch operations in Jakarta. The role includes cash management, transaction authorization, and regulatory reporting to ensure service quality.

The ideal candidate will have a Bachelor's degree, at least 1 year in operations supervision within banking, and strong knowledge of teller and customer service processes. Willingness to be placed in Jakarta is required.

Qualifications

• Bachelor’s degree in any major is preferred.
• Minimum 1 year of experience as an Operation Supervisor in Banking.
• Proficient in Teller and Customer Service operations.
• Strong knowledge of the banking industry.
• Risk Management certification according to Bank Indonesia level.

Responsibilities

• Manage daily branch operations including cash management, transaction authorization and reporting in compliance with banking regulations.
• Safeguard financial documents and oversee teller and customer service performance.
• Ensure accurate balancing and reconciliation and uphold service quality standards.
• Communicate effectively with staff and customers and lead a fast-paced environment.

Skills

Detail-oriented

Strong communication

MS Office

Leadership & delegation

Banking regulations knowledge

Teller & customer service

Fast-paced work style

Education

Bachelor’s degree (S1)

Tools

Microsoft Office

Job description

Responsible for managing daily branch operations, including cash management, transaction authorization, and reporting in compliance with banking regulations. Safeguard financial documents, oversee teller and customer service performance, ensure accurate balancing and reconciliation, and uphold service quality standards.

Qualifications:

Preferably a Bachelor’s degree (S1) in any major.

Minimum 1 year of experience as an Operation Supervisor in the Banking industry.

Proficient in Teller and Customer Service operations.

Strong knowledge of the banking industry.

Holds a Risk Management certification according to the level regulated by Bank Indonesia.

Detail-oriented and able to work with a fast pace.

Strong communication skills and computer proficiency, at least Microsoft Office.

Good individual management and leadership skills, especially in task delegation and coaching.

Willing to be placed in Jakarta

PT Bank Nationalnobu Tbk (Nobu Bank) is a Private National Foreign Exchange Commercial Bank with over 25 years of experience in Indonesia's banking industry. Committed to delivering quality financial services, Nobu Bank continuously develops innovative banking products and digital solutions to meet customers' needs. With a growing nationwide network and comprehensive digital banking services, the bank supports individuals, businesses, and SMEs while contributing to Indonesia's economic growth. Nobu Bank strives to build lasting trust and achieve sustainable growth through service excellence and innovation.

PT Bank Nationalnobu Tbk (Nobu Bank) is a Private National Foreign Exchange Commercial Bank with over 25 years of experience in Indonesia's banking industry. Committed to delivering quality financial services, Nobu Bank continuously develops innovative banking products and digital solutions to meet customers' needs. With a growing nationwide network and comprehensive digital banking services, the bank supports individuals, businesses, and SMEs while contributing to Indonesia's economic growth. Nobu Bank strives to build lasting trust and achieve sustainable growth through service excellence and innovation.