Relationship Officer / Manager (Pekanbaru)

PT Bank Nationalnobu Tbk; Kota Pekanbaru; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

PT Bank Nationalnobu Tbk in Pekanbaru is seeking a Relationship Officer/Manager to build and maintain strong relationships with existing and prospective clients. You will conduct needs analysis, present retail banking products, and drive client acquisition while ensuring compliant, accurate processing of transactions.

The role requires proven retail banking experience, targets-focused sales ability, and excellent communication.

Qualifications

• Experience in retail banking is essential.
• Proven track record of meeting targets.
• Ability to analyze client needs and recommend solutions.
• Knowledge of deposits, loans and investment products.
• Proficiency with banking systems and MS Office.
• Strong organizational and time management skills.
• Upholds regulatory and compliance standards.

Responsibilities

• Develop and maintain relationships with existing and prospective clients.
• Conduct needs analyses to identify suitable products and services.
• Present and promote a wide range of retail banking products.
• Achieve or exceed sales targets and client acquisition objectives.
• Prepare financial proposals tailored to individual client requirements.
• Process banking transactions accurately and ensure regulatory compliance.
• Provide excellent customer service and resolve client queries promptly.
• Participate in branch marketing initiatives to attract new clients.
• Maintain detailed records of client interactions and transactions in our systems.
• Collaborate with colleagues across the branch to deliver seamless service.

Skills

Retail banking

Sales targets

Client relationships

Interpersonal skills

Banking systems

Time management

Compliance knowledge

Team collaboration

Education

Bachelor's degree in business/finance

Job description

Relationship Officer / Manager (Pekanbaru)

Develop and maintain strong relationships with existing and prospective clients within your assigned portfolio

Conduct comprehensive needs analysis for clients to identify suitable banking and financial products and services

Present and promote a wide range of retail banking products, including deposits, loans, investment products and insurance services

Achieve or exceed sales targets and performance objectives set by management for client acquisition and product uptake

Prepare and present financial proposals and solutions tailored to individual client requirements

Process banking transactions accurately and efficiently whilst ensuring compliance with all regulatory requirements

Provide exceptional customer service and support to resolve client queries and concerns promptly

Participate in branch marketing initiatives and promotional activities to attract new clients

Maintain detailed and accurate records of all client interactions and transactions in our systems

Collaborate with colleagues across the branch to deliver seamless service and identify cross-selling opportunities

What we're looking for

• Proven experience working in retail banking, sales or customer relationship management, preferably within a banking or financial services environment
• Strong sales ability with a demonstrated track record of achieving or exceeding targets and building client portfolios
• Excellent interpersonal and communication skills with the ability to build rapport and trust with diverse clientele
• Solid knowledge of retail banking products and services, including deposits, loans and investment products
• Proficiency in using banking systems and Microsoft Office applications
• Strong organisational and time management skills with the ability to manage multiple priorities effectively
• Integrity and professionalism with a commitment to upholding banking regulations and compliance standards
• Customer-focused mindset with a genuine desire to provide high-quality service and support
• Ability to work effectively in a team environment and collaborate with colleagues at all levels
• Local knowledge of the Kendari market and established networks in the region would be advantageous
• Tertiary qualification in business, finance or related discipline is preferred