Relationship Officer / Manager (Palu)

PT Bank Nationalnobu Tbk; Palu; Presencial; IDR 60.000.000 - 120.000.000; Jornada completa

Descripción de la vacante

PT Bank Nationalnobu Tbk in Palu, Indonesia seeks a results-driven Retail Banking Relationship Specialist to grow and manage an assigned client portfolio, delivering tailored financial solutions.

You will analyze client needs, promote deposits, loans, investments and insurance, meet sales targets, ensure compliance, and provide outstanding service while collaborating with branch colleagues to cross-sell opportunities.

Formación

• Proven experience in retail banking, sales or customer relationship management.
• Strong ability to build rapport and manage client portfolios.
• Knowledge of retail banking products including deposits and loans is essential.
• Proficiency with banking systems and MS Office is required.
• Ability to manage multiple priorities with integrity and professionalism.

Responsabilidades

• Develop and maintain strong relationships with existing and prospective clients within your assigned portfolio
• Conduct needs analysis to identify suitable banking products and services
• Present and promote deposits, loans, investments and insurance products
• Achieve or exceed sales targets for client acquisition and product uptake
• Prepare and present tailored financial proposals
• Process banking transactions accurately while complying with regulations
• Provide exceptional customer service and resolve queries promptly
• Participate in branch marketing to attract new clients
• Maintain accurate records of client interactions and transactions
• Collaborate with colleagues to deliver seamless service and cross-sell opportunities

Conocimientos

Retail banking experience

Sales ability

Interpersonal & communication skills

Knowledge of deposits/loans/investment

Banking systems proficiency

Customer service excellence

Educación

Tertiary qualification in business, finance or related discipline

Descripción del empleo

Develop and maintain strong relationships with existing and prospective clients within your assigned portfolio

Conduct comprehensive needs analysis for clients to identify suitable banking and financial products and services

Present and promote a wide range of retail banking products, including deposits, loans, investment products and insurance services

Achieve or exceed sales targets and performance objectives set by management for client acquisition and product uptake

Prepare and present financial proposals and solutions tailored to individual client requirements

Process banking transactions accurately and efficiently whilst ensuring compliance with all regulatory requirements

Provide exceptional customer service and support to resolve client queries and concerns promptly

Participate in branch marketing initiatives and promotional activities to attract new clients

Maintain detailed and accurate records of all client interactions and transactions in our systems

Collaborate with colleagues across the branch to deliver seamless service and identify cross-selling opportunities

What we're looking for

Proven experience working in retail banking, sales or customer relationship management, preferably within a banking or financial services environment

Strong sales ability with a demonstrated track record of achieving or exceeding targets and building client portfolios

Excellent interpersonal and communication skills with the ability to build rapport and trust with diverse clientele

Solid knowledge of retail banking products and services, including deposits, loans and investment products

Proficiency in using banking systems and Microsoft Office applications

Strong organisational and time management skills with the ability to manage multiple priorities effectively

Integrity and professionalism with a commitment to upholding banking regulations and compliance standards

Customer-focused mindset with a genuine desire to provide high-quality service and support

Ability to work effectively in a team environment and collaborate with colleagues at all levels

Local knowledge of the Kendari market and established networks in the region would be advantageous

Tertiary qualification in business, finance or related discipline is preferred

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