Relationship Manager, Retail Banking & Solutions

PT Bank Nationalnobu Tbk; Balikpapan; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

PT Bank Nationalnobu Tbk (Nobu Bank) seeks a Relationship Officer/Manager in Balikpapan to develop and maintain strong client relationships, analyze needs, and promote a broad range of banking products. You will meet sales targets and deliver tailored financial proposals while ensuring regulatory compliance and outstanding service.

Responsibilities include transaction processing, cross-selling opportunities, and collaboration with branch teams to attract new clients.

Qualifications

• Experience in retail banking or financial services with a track record in sales.
• Ability to analyze client needs and propose suitable banking products.
• Strong communication and relationship-building skills.
• Knowledge of retail deposits, loans, investments, and insurance basics.
• Proficiency with banking systems and MS Office applications.

Responsibilities

• Develop and maintain strong relationships with existing and prospective clients within your assigned portfolio
• Conduct comprehensive needs analysis for clients to identify suitable banking and financial products and services
• Present and promote a wide range of retail banking products, including deposits, loans, investment products and insurance services
• Achieve or exceed sales targets and performance objectives set by management for client acquisition and product uptake
• Prepare and present financial proposals and solutions tailored to individual client requirements
• Process banking transactions accurately and efficiently whilst ensuring compliance with all regulatory requirements
• Provide exceptional customer service and support to resolve client queries and concerns promptly
• Participate in branch marketing initiatives and promotional activities to attract new clients
• Maintain detailed and accurate records of all client interactions and transactions in our systems
• Collaborate with colleagues across the branch to deliver seamless service and identify cross-selling opportunities

Skills

Retail banking experience

Sales oriented

Interpersonal communication

Financial product knowledge

MS Office proficiency

Banking systems familiarity

Education

Bachelor's degree in Business or Finance

Tools

Banking software

CRM systems

MS Excel

Job description

PT Bank Nationalnobu Tbk (Nobu Bank) seeks a Relationship Officer/Manager in Balikpapan to develop and maintain strong client relationships, analyze needs, and promote a broad range of banking products. You will meet sales targets and deliver tailored financial proposals while ensuring regulatory compliance and outstanding service.

Responsibilities include transaction processing, cross-selling opportunities, and collaboration with branch teams to attract new clients.